Total Quality Management Case Study by cee-cee

Total Quality Management
An examination of the importance of total quality management within the manufacturing, services and government sectors with case examples from each sector.
# 108852 | 1,315 words | 4 sources | APA | 2008 | US
Published on Nov 02, 2008 in Business (Industries) , Business (Management)

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This paper discusses the importance of total quality management (TQM) within an organization and how customer service and delivery of quality products is essential to the survival of any organization. The paper discusses the relationship between TQM and various industry sectors and provides examples from companies within each sector. The paper looks at manufacturing, services and government.

Table of Contents:
Service Industry

Sample of Sources Used:

  • Bacal, R. (2007), Where TQM & Politics Clash: An article for Government Staff. Bacal & Associates Business & Management, Retrieved October 28, 2007:
  • John, J. (2003), Fundamentals of customer-focused management: Competing through service. Westport: Praeger.
  • Lending Tree LLC, (2007), What is Lending Tree? Lending Tree LLC, Retrieved October 28, 2007:
  • Picosecond Pulse Labs, Inc. (2007). About Us, Picosecond, Retrieved October 28, 2007:

Cite this Case Study:

APA Format

Total Quality Management (2008, November 02) Retrieved August 23, 2017, from

MLA Format

"Total Quality Management" 02 November 2008. Web. 23 August. 2017. <>