National Air Express
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This paper addresses issues raised in the National Air Express pick-up/delivery service case study, such as how to measure productivity for the service and how to address the issue that most customers want pick-up at 5:00 p.m., but drivers cannot be in more than one place at once.
From the Paper:"The productivity measure of shipments per day per truck is still useful but it needs to be factored together with the customer service standards that Smith wants incorporated. Rather than shipments per day per truck he might choose to measure productivity in terms of dollars per day per truck or cumulative dollars for each customer. For example, the fact that a truck has shipments per day is not as useful as knowing that Customer A ships items virtually every workday while Customer B ships items approximately..."
Cite this Case Study:
National Air Express (2008, December 01) Retrieved April 17, 2014, from http://www.academon.com/case-study/national-air-express-120674/
"National Air Express" 01 December 2008. Web. 17 April. 2014. <http://www.academon.com/case-study/national-air-express-120674/>