Abstract This paper discusses the principles of effective businesscommunication. It is written from the perspective of a purchasing analyst of the Con Edison Company, but the ideas presented can be applied to most other business situations as well. The paper examines the following topics:
1. Principles of persuasive businesscommunication: analysis
2. Techniques of business report writing
3. "Good news" and "bad news" letters, and other business correspondence
4. Giving effective oral presentations/ speech
5. Characteristics of non-verbal communication
From the Paper "Effective communication skills are vital for success in a business environment with most business people being engaged in some form of communication activity most of the time"reading, listening, writing or talking. Business communication is, however, different from academic or literary writing and speaking"it requires precision, clarity and efficiency since business people just do not have the time to savor an idea or an expression."
Abstract This paper discusses discusses businesscommunications. It looks at the changing nature of businesscommunication particularly as a result of improving technology. The paper presents a case example of the Accident Group (TAG) sending its employees text messages relating to redundancies and salary payments. It then looks at how these brief communications negatively affected employee relations.
Table of Contents:
Part I: Introduction
BusinessCommunication Relating Redundancies
This Business Case Contends...
Part II:
Literature Review
Section 1: Article Summaries
In Whatever Environment, Communication...
A Case Study of One...
Section 2B: Case Scenario
Internal BusinessCommunications Section III:
Analysis and Conclusion
Analysis
Conclusion
No Substitute
From the Paper "If the text messages the Accident Group related May 3, 2003, which reportedly stimulated a myriad of rumors, with some festering into "facts", had met the two diverse information requirements Daft and Lengel (1984; cited by Van Den Hooff, Groot & De Jonge, 2005) related, this researcher suggests, perhaps some of the employees might not have in a sense, taken the law into their own hands, and helped themselves to the Accident Group's property. If solid information to counter the blatant uncertainty in the Accident Group's communication had been related in business communications and clear definitions of the crises situations had been related, then perhaps, the demise of the company might not have been so disparaging for the employees."
Abstract This paper discusses communication aspects of the internet and of a proper e-business. This includes standard forms of internet communication, how the internet is used for marketing and how the internet is used for customer service. The paper ties each of these areas to the current e-business project. In the paper, two actual e-business' websites are used as examples for each of the business techniques that are discussed. The paper also gives two examples for each section.
From the Paper "The Internet has now been tapped and developed so that around every corner there is yet another avenue for the savvy e-business to communicate with past customers and potential customers. Some of the ways in which this communication can take place include surveys, forums and customer feedback emails. With each of these tools, the customer reaction can be reviewed, in order for the business to better evolve into one of higher standards and more exceptional service. Surveys can focus the customer's comments to areas that the business wants feedback, while general emails can inform of anything at all, even areas where needed improvement was not realized. Customer forums not only provide customers with a place to share testimonials and talk up products, but can focus areas of strength and weakness."
Abstract This paper explores the role of businesscommunicators. The paper advises how to become qualified in this field and explores the profession from the author's personal point of view. The paper also includes comparisons of different tools used in marketing communications, namely pamphlets, newsletters and websites.
Outline:
Introduction
Corporate Communications as a Career
Salaries in the field of corporate communications Corporate Website Comparison
Corporate Document Analysis
Newsletter Analysis
Types of Corporate Communication Advertising Analysis
Conclusion
From the Paper "Corporate communications refers to any means by which information or ideas are communicated from a corporation to an external party, or between parties within a corporation itself. Corporate communications can take many forms, from verbal to written to visual. It spans all media forms, from intercompany memos, to press releases, to interviews given to the media, to multimedia presentations at trade fairs. Any time a corporation is making a communication that is not an advertisement, that is corporate communications. Some of the main forms are public relations, speeches, web content, internal communication and government communication.
"The field of corporate communications is specifically concerned with these flows of information. Communications staff work are responsible for managing these flows. They are involved in setting the agenda for what is communicated; when and where it is disseminated; and they write and produce the communications."
Abstract This paper provides the background and rationale for supporting employer-sponsored ,effective writing skills workshops designed to improve the quality of a company's businesscommunications. A summary of the research and a recommendation is provided in the conclusion.
Background and Overview
Importance of Effective Internal BusinessCommunications What Can Be Done
Conclusion and Recommendation
From the Paper "Effective communications have been studied for well over 2,500 years and has been recognized as increasingly more important during the last 30 years; in fact, Meyer, Sterkel and Tucker suggest that effective business communication is the key strategic advantage for many of today's successful firms. It is virtually impossible to sell any type of good or service without effective business communications. In fact, the earliest writings discovered to date involved business transactions and inventories (Horton, 1995). While it is critically important for a business to ensure that its customers are provided with such communications, it is equally important to make every effort to provide a company's employees with a comparable standard of communication. No matter how unintentional, poorly written internal communications can result in a lowered morale, hurt feelings, a loss of productivity and increased absenteeism and employee turnover."
Tags: small internal operations informal memoranda, letters and reports dynamic interpersonal process
Abstract This paper discusses theories of cross cultural communication and applies them to Arab businesscommunication. It uses a study of Kuwaiti businessmen's attitudes toward Western communication styles and activities. The paper reviews relevant literature on the subject.
From the Paper This report first examined the professional and scholarly literature on cross-cultural communication and its underpinning theory. The report contains ..."
Tags: crosscultural communication, Arab culture, Arab communication, Western communiction, Western Culture
Abstract This essay deals briefly with three types of businesscommunications. The first is a brief outline of a solicitation and the reasons it was effective. Second, describes a communication misunderstanding, its results and how to fix it. The third is a proposal including a problem statement, a solutions statement as well as the methodology for finding the solution.
From the Paper "On leaving the Family Practice Clinic at Women's College Hospital I was approached by a young woman who asked me if I would participate in a survey on my experience of using the clinic. I stopped to listen to her request and did participate in the survey despite the fact that I generally do not participate in unsolicited requests on the street. I was late for an appointment but her request was persuasive for a number of reasons. First, she was on the property of the organization in which she represented."
Abstract The subject of intercultural communication has become not just a politically correct topic in today's increasingly diverse societies, but a matter of necessity given the spread of the global economy and the degree of economic integration. Intercultural communication within the business climate implies a degree of acceptance of another culture and language vis-a-vis its business and cultural customs and practices. This paper notes that, while developing intercultural communication skills can be considered a valuable core competency in the contemporary business climate, the development of such skills should be approached in a manner that is not necessarily purely an academic pursuit, but one that is also necessary, personally enriching, and fun.
Abstract The paper explains that over the past decades, the Internet and its use has grown exponentially, while personal contact between users seems to have decreased. The paper discusses how the original communities have long since diluted or disappeared. The paper addresses the questions: Is it still possible to form communities on the Internet? Can a business make use of the Internet in an interactive manner, outside the realm of email?
From the Paper "The Internet is a broad source for communicating with people all over the world. Once upon a time, it was home to a series of small, closely-knit communities, frequently in the forms of Multi-User Dungeon (MUDs) and MUD Object Oriented (MOOs) (Hawkes 77). Over the past decades, the Internet, and its use, has grown exponentially, while personal contact between users seems to have decreased. The original communities have long since diluted or disappeared. Is it still possible to form communities on the Internet? Can a business make use of the Internet in an interactive manner, outside the realm of email? This research prospectus will briefly examine the process of building an Internet community. It will also discuss the necessity of a business expanding to a community website, for the benefit of the business that sponsors it. Background: The Internet provides a unique aspect of doing business."
Abstract This paper discusses how good communication skills are critical to effective job performance, career advancement and organizational success. It shows how communication skills in the workplace help to enhance the interpersonal communication, giving and receiving criticism and dealing with different personalities and behavior types. It evaluates how an understanding of the communication process allows managers to implement better policies and creates a more harmonious work environment.
From the Paper "Effective communication involves using a wide range of skills, which like most other skills requires constant work and improvement. Communication skills incorporate a variety of techniques of written, oral and non-verbal forms and cover a range of areas, such as providing information, giving advice, resolving conflict, writing reports and letters, meetings and giving seminars. The importance of the communication skills is necessary for each of us to overcome difficult situations and improve our daily affairs and interactions with people, so that we are able to do best at our working environment. "
Abstract This paper investigates the impact that today's mass media has upon teenagers in relation to their ability to communicate in future terms as a business manager. The paper identifies the impact that today's technology has upon teenagers in terms of the 'cultural transformation' wrought by Internet technology. The paper concludes that today's youth are not properly educated in dissemination of information produced by mass media.
Table of Contents:
Abstract
Objective
Statement of Thesis
Research Questions
Literature Review
Summary
From the Paper "The questions asked in this research included the questions of: (1) Is mass media a positive or negative contributor to the development of a teenager's ability to communicate effectively as a future manager? (2) Will these influences effect the way teenager's communicate as the enter the business world? (3) Are these effects positive or negative?; and (4) How does this "new" agent differ from traditional agents? Findings in this study have shown that both negative and positive impacts are derived from mass media by teenagers in their ability to communicate effectively in the world as a future manager. This influences will have an impact upon the manner in which teenagers communicate in the business world in that their lives are already impacted by use of the Internet as a communication medium which has wrought a 'cultural transformation' in the entire world of business communication. The new agent of communication, or the 'Internet' differs from traditional agents in communication in that the face-to-face communication is not as often utilized however, this study has shown that the gap between online communication and face-to-face communication has slowed in its' growth and that traditional face-to-face communication is still highly valued in modern communication. The most important finding of this study is the finding that today's youth are properly educated in dissemination of media communications and information and that the educational system must cease to overlook subject area in education particularly considering the impact that media has upon today's youth culture."
Abstract The paper introduces, discusses, and analyzes the topic of team communication. The paper addresses both the benefits and challenges of working in teams in relationship to team communication, and examines how teams can enhance their performance in the team communication topic. Team communication is critical to ensure that each team member understand the goals of the organization and is working toward those goals. The paper notes that good team communication means that if there are questions or concerns about the goal, they are addressed before the team moves forward.
From the Paper "There are several different characteristics of open communication in teams. The communication should be honest, specific, accurate, logical, concise, complete, and relevant. Communication that contains all these elements consistently will result in cleared and better communication throughout the team, and should lead to the long-term achievement of goals and objectives. Open communication must always allow for feedback, as well, so that all the team members know what communication and goals are working, and what are not. Without feedback, the communication chain is incomplete, and eventually it will break down."
Tags: members perceive communication style trust confidence techniques
Abstract This paper relates the role communication plays in management decisions. The author describes scientific management. The paper uses Systec, Inc. as a real-world corporate example.
From the Paper "This research examines communication and organizational dynamics with reference to organization and communication theory and as they are elaborated in the real-world example of Systec Inc, a privately held corporation with headquarters in Minnesota. The plan of the research will be to address organizational structure management practices interpersonal and group communications and other modes of communication with a view toward identifying the status of communications within the organization and forecasting possible lines of development. Embedded in virtually all contemporary of management and organizational theories is some discussion whether manifest or ...'
Tags:Business, communication, Frederick, Taylor, Modern, communication, theory
Abstract This paper determines that the immediacy of e-mail, its lack of personal interaction and sheer volume impedes its effectiveness as a communication tool. The author contends that face-to-face meetings provide the most communication information.
From the Paper "Communication in business has changed dramatically over the past years with a rapid pace of change taking place in the last years. For many years written communication was the standard ..."
Abstract The paper presents statistical data and looks at the most significant costs that obstruct e-businesses. The paper shows how, in order for a business to remain competitive in today's global business environment, the business must ensure more effective communications across cultures. The paper explains the importance of addressing corporate language training through interpretation, translation and other critical areas of communication in the dynamic global environment. The paper also notes the necessity of being equipped technologically to handle today's increased IT demands for businesscommunication.
Outline:
Objective
Statistical Data
Experts in Global Communication Testimony
Experts Recommendations
Competitive Advantage in Global Communications Summary and Conclusion
From the Paper "The CEO of the company desires that the image of the company portrayed to be that of able communication with cultural sensitivity in all business dealings that will convince a wealthy segment of the investing public to get on board the 'global train' with the company. According to the work of Amy Hart entitled: "Global Communication Warming" what is really desired in today's business communications is that: "People want to connect with other people. They don't want hollow business relationships" according to Anne Koark, President and Co-founder of Trust in Business in Munich, Germany."
