Abstract
This paper explores various aspects of user satisfaction for three online bookstores in the United Kingdom using metrics measurements. In particular, the paper examines the ease with which a customer is able to find a particular item on the site. The paper further highlights the concept of user ease as an indicator that a consumer will use one website over that of a competitor. Next, the paper describes the methodology it used for the study, which was self-reported by the consumer. The paper also describes the evaluation process it used and summarizes its findings. The paper concludes by stating that the most satisfactory experience, from the user's perspective was with the Border's website.

Outline:
Element 2 - Methodology
Element 3 - Evaluation
Element 4 - Recommendations

From the Paper
"There were several conditions that may have accounted for the results obtained. For instance, it is not known if the users were using high-speed connections, or were on dial up. There is no information about which browsers, or which versions users were utilizing for their searches. Some users may have been on older browsers, which may have accounted for the problems with the "Winston Churchill" search on the Foyles site. It is not known whether they were private, or networked computers. In addition, some users may be more experienced than others with the Internet, online bookseller websites, or with computers in general. These factors may have had an impact on the results obtained, but were not taken into account in the research design."

Tags:e-commerce, Web Usability, metrics measurements, Borders, websites

Abstract
This paper examines the complexities of doing business in our virtual age, looking at the particular challenges of marketing a virtual bookstore. At the center of this paper is a case study of an individual who once owned a bricks-and-mortar bookstore and considered opening a virtual bookstore, only to find the marketing challenges too great. This study shows how the booksellers have had to adjust their own business practices so that they could interact in the smoothest possible way with virtual stores. This paper then presents some possible modifications that will allow this particular bookseller to succeed in today's virtual age.

From the Paper
"Independent bookstores have traditionally taken chances on new authors, who often contribute substantially to making the marketplace of ideas more diverse. But the number of independent bookstores " which have allowed new writers to find their audiences " seems to decrease each day. The loss of these bookstores is not the same as the closing of a cute clothing boutique; each independent that closes takes with it some measure at least of the freedom of expression that exists only when it is used. The support of these newly emergent authors is something that virtual bookstore owners can use as a marketing strategy. This man, who is planning to open a virtual mystery bookstore later this year, intends to use this as a marketing strategy. Especially for mystery readers there's always this search for new authors. Mystery readers tend to read a lot of books and they're always running out of new works to read by their favorites, so they're always looking for new writers. And that's often very hard to find in a Barnes and Noble because they're committed to these huge profits and sales figures. I'm not looking for that. I'm looking to make a little bit of a profit and I want to be part of the mechanism that brings new authors into the public arena. And I know that there are a lot of people who would appreciate that. I go to conferences all the time, and people are always asking when there's going to be a bookstore all about new voices."

Tags:e-commerce, products, owner, manager, marketing, consumers, research, strategy, implementation, internet, megastores, publishers, small, technology, developments, flow, relationships, global, hi, tech, organizations, sales, service, volume, amazon, ebay, yahoo

Abstract
This essay offers a report on a visit to a traditional and a non-traditional book store, in order to ascertain how these outlets 'push' certain key titles. The writer notes that the stores in question are 'Book Warehouse' and 'Superstore'. The writer points out that 'Superstore' is a non-traditional source and does little to push the selling of particular titles. Further, the writer discusses that there is a lot more active hand selling, in particular, at 'Book Warehouse'.

From the Paper
"In doing the research for this report, the writer visited two bookstores and observed the type of `push' that is behind the prominent hardcover non-fiction titles. The traditional store visited was Book Warehouse, a popular chain in Vancouver. Though Book Warehouse specializes in carrying some discounted books - in fact, slightly lower prices are one of its major selling points, and there are tables full of publisher's discounts and `hurt' books that are sold for much lower prices - the average Book Warehouse book is similar to that of any other major bookstore, and is offered for a dollar or two cheaper."

Tags:bookseller, titles, report

From the Paper
"Shari Benstock's Women of the Left Bank is a history of women writers, publishers, booksellers, and others associated with literary modernism, who made their homes in Paris in the decades from 1900 to 1940. A large number of these women were lesbians who, like gay people throughout this century, sought the relative anonymity of a large, cosmopolitan city. But a number of the women discussed here were not lesbians and the central irony that emerges from Benstock's lively book is that one did not have to be gay to seek out this type of urban protection. It was sufficiently transgressive merely to be a woman who wanted to write, publish books, or in some way lead a life that did not confine itself to the paradigm of women's lives established in the nineteenth century.


But Paris, in particular, offered advantages and attractions..."

From the Paper
"On-Line Marketing

The Market Significance of the Internet
The World Wide Web was started in 1990 as a way for researchers to communicate easily over the Internet (Skinner, 1996, p. 9). Since then, however, it has grown into an international market where businesses advertise their products and services. A 1996 survey by Dun & Bradstreet Corporation's Nielsen Media Research reported that approximately 24 million people in the United States and Canada are on the Internet. Skinner observes that number is 11 percent of the North American population over age 16 (1996, p. 9). Consequently, the Web provides a significant market for businesses, and it is likely the number of people accessing the Web will only increase in the future. Thus, the question is not whether a company should ..."

Abstract
This essay expresses the opposing views of Catherine MacKinnon and Ronal Dworkin regarding the issue of legal regulation of pornography. It states both of the views with quotes from their analysis of cases of American Booksellers v Hudnut, as well as R v Butler. The essay ends with a personal view on the subject matter, with regard to both of the authors' views and finds that although neither presents the full picture, Dworkin's argument focuses more on the legality of the issue as opposed to feminism of MacKinnon.

From the Paper
"Free speech and what it really means has taken different forms for different individuals. And while historically, it has served as a safeguard against hateful and harmful ideas entering a wider social realm, it also leaves enough room for misuse. Is speech to be, to an extent, regulated (as it is in the British Race Relations Act) or is to be equally allowed to any opposing view, no matter how potentially dangerous or degrading it is? Does pornography qualify as a speech and if so, how is it best regulated without stifling the First Amendment? In her 1993 book "Only Words", Catharine MacKinnon gives several arguments regarding pornography."

Tags:pornography, equalitylaw, liberty

Abstract
This paper provides a comparison and contrast of the different business models employed by the two leading booksellers--Amazon and Barnes and Noble-- that are engaged in a head-to-head battle for online supremacy.

Tags:eCommerce, Internet, Web site, revenue model, brick-and-mortar, virtual storefront, marketing, Online

Abstract
This paper examines trends in the publishing industry caused by the effect of such factors as the birth of the PC and the globalization of the internet as well as economic factors. It looks at how small presses are being bought out by larger chains which can negotiate volume deals with publishers, while also offering customers discount on propriety books published under their own labels. It shows how internet booksellers, most notably the avaricious Amazon.com have made it so that book customers can find just about any title at below suggested retail. It also discusses how the advancement of technologies such as dvds, ebooks and online libraries are also cutting into the market affecting the need for printed material.

From the Paper
"The independent bookstores (known in the industry as "indies') are in trouble, if not on the edge of extinction, being replaced in part by larger chain stores such as Barnes and Noble, and Borders who pull in customers with coffee shop atmospheres and non-book products. The chains can negotiate volume deals with publishers, while also offering customers discount on propriety books -- titles that are published under their own labels. Internet booksellers, most notably the avaricious Amazon.com have made it so that book customers can find just about any title at below suggested retail."

Tags:press, ebook, dvd, amazon.com, pc, internet

Abstract
This paper examines the book store, Barnes and Noble, claiming that it started out as the run of the mill book shop and has today grown with the changes that have occurred in technology. The paper explains how Barnes and Noble have incorporated the changes of these digital times in their mode of functioning to offer a wider range of services keeping in mind the dynamic nature of customer demands, to become the largest supplier of all kinds of reading materials either through their physical outlets or their virtual outlets.

Outline
Introduction
History
Use of Internet and Information Services
Barnes and Noble in the Future
Activities to Offset Competition
Conclusion

From the Paper
"The origins of Barnes and Noble go back to 1873, when Charles M. Barnes began a book business from home in Wheaton, Illinois. His son, William, proceeded in 1917 to New York to associate with G Clifford Noble in starting Barnes and Noble. At the peak of the Great Depression, the store that was to become the flagship of Barnes and Noble was opened on Fifth Avenue at 18th Street in New York City., where it can still be seen today. This store was to earn a reputation worldwide for excellence in providing service to millions of customers possessing a full collection of general trade books, academic titles, medical books and text books. The present Chairman of the company started his bookselling career, when he was at the New York University as a student. He was employed at the bookstore of the university and was fully convinced that he would do a better job in the service of students and started a competing store. Using just a small investment he set up the Student Book Exchange at Greenwich Village in Manhattan and in a short time the store earned a reputation for being one of the finest bookstores with a wide selection of books and great service from its knowledgeable staff."

Tags:reading, materials, charles, clifford

Abstract
This paper is an internal analysis of the world's largest bookseller, Barnes & Noble. It discusses the company's innovations in retailing. The author identifies factors that have contributed to the development of competitive advantage and success. It expands on the company's core competencies and value chain namely, its resources.

From the Paper
"Noble is the world's largest bookseller and describes itself as the only bookseller with a fully operational multi-channel strategy with retail locations from coast-to-coast and an online subsidiary. Barnes Noble ..."

Tags:Barnes & Noble, strategy, bookseller