Abstract This paper discusses health care for the quarter of the population of the United States which is in or has a job related to the armedservices. A network of health care providers offer complete health benefits to these men and women and is worth over $45 billion. Specifically, this paper discusses the major components and partners of the U.S. Military Health System, which are health affairs, Army medicine, Navy medicine, Air Force medicine, U.S. Coast Guard medicine, the Tri-Care system, the Uniformed Services University health sciences, the public health service, the Veterans' Administration and the U.S. Department of Health & Human Services (HHS).
From the Paper "The U.S. Department of Health and Human Services (HHS), is dedicated to improving the health, safety and well-being of America. Their policy states that office of the Assistant Secretary for Planning and Evaluation's focus is on welfare, poverty, service delivery issues, data for research, policies affecting children, youth and families, and economic matters affecting the Department. The major areas that are covered are child welfare, consumer choice, data and information policy, data sources and statistics, early childhood and school readiness, employment and a host of other human relations related areas. The department deals not only with child welfare, but with substance (alcohol and drug) abuse, as well as violence and poverty. With this broad a spectrum, the department focuses on groups in the nation that demand its services most, such as the American Indian, Alaska Natives and Native Americans; the children of the nation, disabled, elderly, families, homeless, immigrants, low-income individuals and families, racial and ethnic minorities, rural populations, un- and under-insureds, veterans, workers and unemployed and youth. Currently, studies are being funded by this department in obesity found among American Indians/Alaska Natives, as well as gaps and strategies for improving these groups. Uninsureds and Under-insureds are being charted in the U.S. Health System Chart Book and employer-provided health insurance data is being collected in other funded studies."
Tags:armedservices, providers benefits components partners medicine
Abstract This study assesses how accurately the ArmedServices Vocational Aptitude Battery (ASVAB) can predict a student's suitability and capability for a particular job. The thesis of the study concerns student aptitude while attending the U.S. Air Force Jet Engine Technical Training School, but is designed to provide an important additional source of data on the level of effectiveness of selection and classification tests across all military services.
From the Paper "Historically, the demand for new enlisted recruits by the Army, Navy, Marine Corps, and Air Force is virtually always high, and runs from about 250,000 young men and women a year during peacetime to several million during periods of mobilizations such as today (Dillon, 1997). The pool from which the military draws its new recruits is overwhelmingly young (generally ranging in age from 18 to the early 20s) and almost all have high school diplomas or GED equivalents; however, the majority of new recruits frequently arrive without any advanced education (i.e., college education) or much previous employment history. According to Zeidner (1986), the factors that have the most serious implications for the available recruitment pool include unemployment, growth, immigration, technology, occupational supply and demand, education and training, standard and nonstandard recruitment age groups, compensation and benefits, households and families, working conditions and attitudes, women in the labor force, migration patterns, and unionization."
Abstract The paper discusses the proposal to arm airline pilots. The paper looks at those in favor who argued that pilots needed the means to repel invaders into the cockpit. Those not in favor argued that it was dangerous for pilots to be carrying firearms and that doing so also put them in danger. The paper describes how the issue was considered as various legislation was proposed and as an increased effort was made to train air marshals for service to protect the flying public. The paper points out that the question is still often raised and continues to foster debate.
Abstract This paper is about Countrywide's ability to deliver customer value in the form of excellent customer service. The paper begins with a look at the division of Loan Administration Servicing, the arm of the company that handles customer service and, more specifically, the Department of Communications Compliance. The paper then explores many facets of how Countrywide delivers customer value not only is its services, but also in its policies, procedures, and actions, as these items are what make service possible. The paper also examines the organization's mission, goals, and objectives. In doing this, the paper looks at marketplace and strategy, operating practices, marketing approach, brand identity, informational infrastructure and technology, quality assurance procedures, customer relationship management, Countrywide's Global presence, and customer care programs. Finally, throughout the paper, strategy is discussed as it pertains to loan servicing and Countrywide's joint ventures.
From the Paper "Early in a company's evolution much should be decided as a foundation for doing business. The nature of the company's business practices and product it represents defines the company's core values and basic spirit. It is important to establish this basis early on in order to build and nourish the business in a successful direction. Only then can a company enter into the market place with any real hope of remaining competitive. The beginnings of a corporation like Countrywide Financial Corporation better known as Countrywide Home Loans, early on were based on simple values and goals. What later would become corporate culture, defined the nature of doing business the Countrywide way. Effectively, it is the product of the home loan or mortgage that has created Countrywide's core value of customer service satisfaction. A home loan or a mortgage, although at one time paper, remains a non-physical product. It is the act of servicing the loan that becomes the product Countrywide represents, markets and sells to the public. It is this act of servicing the loan and the person who owns the loan that becomes the company's main business activity. Essentially Countrywide is not selling loans but they are selling the dream of homeownership. They are providing a service on a very intimate level. Really Countrywide has made people their business and they have chosen to adopt an expert approach to maintaining superior customer value in their service. It is because Countrywide realizes the value behind their customers that their service excels above the rest. It is the attention to detail, the personal effort of going the extra mile that has made Countrywide the success it is today. No question, they deliver value by putting the customer first."
Abstract This paper states that its research on the issue of civic engagement in global public policy confirms that citizens and peace activists all over the world have organized transnational networks in order to influence arms control policies and bring about change. Their efforts have produced mixed results, from remarkable success to complete failure. Ultimately, their influence on arms control policy depends upon their ability to generate public support for arms reductions, for public support translates into political pressure on government policymakers. The paper brings historical examples from the Cold War to illustrate this, such as the Cuban missile crisis, the Nuclear Test Ban Treaty with the Soviet Union, the Salt I Treaty, the Strategic Defense Initiative, and the START treaty. The paper concludes by stating that arms and militarism have been an inseparable part of every major empire or culture throughout human history and that this is a dilemma peace activists may not be able to resolve. The paper includes an annotated bibliography.
From the Paper "Civic engagement on arms control policy emerged in the aftermath of the Second World War in response to the development and deployment of nuclear weapons by the United States and the Soviet Union. After the fall of Nazi Germany and Imperial Japan in 1945, the United States and the Soviet Union amassed huge arsenals of atomic bombs, intercontinental ballistic missiles, strategic jet bombers, and ballistic missile submarines, and it seemed that conventional battles fought by massed armies of tanks and infantry would never occur again. The general consensus among government officials and the public as well was that possession of nuclear weapons was the new measure of any nation's military power."
Abstract This paper describes the impact of small arms proliferation in Southeast Asian region. It highlights studies that detail illegal activities that allow rebels access to small arms with which to perpetrate further chaos in the country by undermining vital aspects of basic human security.
Contents
Introduction
Small Arms Proliferation and its Impacts on Human Security in Southeast Asia
From the Paper "According to the "Small Arms Survey 2002: Counting the Human Cost" published by the University of Geneva, the total number of human lives lost to small arms has reached approximately 639 million worldwide. Relatedly, according to the United Nations, the current number of small arms around the world is estimated to be 500 million to 1 billion. Light weapons are found to be the principal cause of death in conflicts around the world with the vast number of casualties belonging to civilians. It appears that despite the numerous lives lost, small arms and light weapons remain largely available in the world.
Small arms proliferation and their subsequent misuse by criminal elements have not only caused massive deaths but also undermined the equally important aspects of human security. These aspects include economic security, food security, health security, environmental security, personal security, community security and political security. With the increasing level of small arms proliferation and the resulting instability and insecurity it causes, human security is threatened. It serves to prolong the violent intra-state conflicts, and worst, encourage the demand for more arms for more profit to arms peddlers and for self-defense of neglected civilians. It is in this context that human security is examined amidst the proliferation and misuse of small arms in Southeast Asia."
Abstract Since the hijackings of September 11, there has been a great deal of controversy involving the arming of airline pilots. Whether or not this is a good idea is the topic of this paper.
Abstract This paper is a literature review of a very important topic; namely, the relationship between the state of the European arms manufacturing sector and the harmonization of European militaries under the "aegis" of the European Union (Eurocorps in particular). The paper examines the statistical evidence available, EU documents that are available (many are not) as well as any interviews that have been conducted examining the issue. Ultimately, the pros and cons of the aforementioned relationship does not provide for easy answers.
Abstract This paper talks about the mitigation of losses from customer defections through service recovery strategies. Recognizing that no enterprise could possibly alleviate service failures completely, the author discusses the importance of service recovery in customer retention and how this can directly impact any organization's profitability and long-term viability. The paper also analyzes the nature and characteristics of expectations particularly in the service industry and looks at how these expectations can be managed through the service recovery process. This paper includes figures.
Outline:
Abstract
Introduction
Analyzing the Importance of Service Recovery in Successful Relationships
Attribution Theory
Equity Theory and Social Exchange Theory
Confirmation/Disconfirmation Paradigm
Nature and Characteristics of Expectations
Mitigating Service Recovery by Measuring Customer's Expectations
Summary
References
From the Paper "From these theoretical foundations, the developments of strategic responses to service recovery are possible to design, implement and monitor over time. Service recovery has progressed as an academic discipline and business practice due to the increasingly commoditized product strategies that rely increasingly on price and service, less on product or services features. In conjunction with the commoditization of products is the increasingly sophisticated use of analytics and lifetime customer metrics."
Abstract This paper defines the customer and customer service and explains how meeting the needs of the customer and improving customer service is essential for any business to succeed. The paper explains Corporate Service Intelligence (CSI) and how it pertains to the success of ensuring customer service. The paper then describes customer satisfaction and how it is met by providing good customer service. Lastly this paper compares Japanese and US customer practices and perspectives.
Outline:
The Customer
Customer Service Customer Satisfaction
Customer Loyalty
Customer Feedback
Japanese v. US Customer Practices and Perspectives
Conclusion
From the Paper "Japanese companies have notoriously had a superior attitude and alignment with customer service. This is due largely in part to the perspective approached by their companies as compared to those of the United States of America. Japanese hold harmony as a social ideal, patience as a personal virtue, and hierarchy as an essential organizing principle. Americans, in contrast, hold freedom as a social ideal, action-orientation as a personal virtue, and equality as a fundamental organizing principle. (Linowes 23) This creates a vastly different situation. In America employees are difficult to train, and must benefit from additional work or are not particularly willing to invest their time and effort. Japanese businesses however are able to count upon the social pressures established to keep their employees producing at maximum levels."
Abstract This paper describes quality of service characteristics in telecommunications service companies. The author concludes that teamwork leads to higher levels of quality of service. The paper specifies the most important services of telecommunications service companies.
From the Paper "Telecommunications services companies must marshal and coordinate an impressive array of resources--- financial, human, physical and technological--- to deliver telecommunications services to customers. Of utmost importance to telecommunications services companies is the development and maintenance of a high quality of services (QOS) level. = A part of the QOS problem confronting telecommunications services companies is that telecommunications services tend to be designed more for simplicity than reliability. Quality tends to be a subjective concept."
Tags: Teamwork, Team-based, organization, TQP, Quality, of, Service
Abstract This paper explores the role and importance of an HR service center in an organizational environment. Several research articles are cited which support this idea. The paper describes the HR services center's functions and who benefits from its services. Also described are steps in implementing an HR service center. The paper concludes with an explanation of human resource information (HRIS) systems.
Outline:
Role of an HR Service Center
Steps to Implement a Center
Justifying Acquisition of HRIS Within a Company
From the Paper "An HR Service Center serves internal customers including employees and external customers including community members and external stakeholders in the organization by providing them with key insights regarding the organizations business structure, benefits and strategic design. Key stakeholders can also take advantages of the services offered by an HR service center and better understand the infrastructure of the organization or question an organizations policies, procedures and plans regarding the community or its external customers. "
Tags: human, resources, HR, service, center, HRIS, employee, management
Abstract A discussion of product and/or service design which is vital to the success of any business. It explains how service design enables a business to stay competitive by improving quality. It details the important elements of product/service design from a workflow perspective,and for process examination and integration. It includes examples of companies that provide business software solutions such as: Centra, TrainNet and more.
From the Paper "Centra (NASDAQ: CTRA) is the leading provider of business software solutions for live eLearning and real-time collaboration. It has an undisputed track record of helping millions of users to increase revenue and improve overall business performance. Centra provides Web collaboration solutions that enable the delivery of information in a variety of live and self-service formats (Business Wire 2002). It also helps add value through unmatched capabilities to capture interactions and content, personalize and manage this information, and instantly re- use it across the enterprise. Hundreds of global organizations that span across every industry and market sector choose Centra, including Exxon Mobil, Cadbury Schweppes, Citigroup, AT&T, Procter & Gamble, and Nationwide Insurance."
Abstract The writer of this paper stresses the importance of reliable and effective customer service which is crucial in retaining satisfied customers and clients in business. This paper examines the blatant limitations in most customer service departments. This paper explores the concept of implementing technology into existing customer service departments while detailing the resulting impact in a particular business.
From the Paper "Good customer service is predicated upon the service desk's ability to provide service. This paper explores the concept of technology as a critical component of that ability. The kind of service that a service desk can provide is limited by its technology not just by its personnel. In this paper the experience of Consonus, a company that has used technology to ramp up its customer service capabilities is examined."
This paper discusses efficient and successful customer service and provides a book report of 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard.
675 words (approx. 2.7 pages), 1 source, 2005, $ 26.95
Abstract In this paper, the writer discusses that in making adjustments and adaptations to the particular business environment, the Area Manager has learned how to process customer service with the success and reliability that consistency offers. The writer points out that this is the final premise of 'Raving Fans: A Revolutionary Approach to Customer Service' by Ken Blanchard. The writer looks at how Blanchard presents a plot related to developing success and consistency in customer service relations in the business community.
From the Paper "This book report will evaluate and understand customer service in 'Raving Fans: A Revolutionary Approach to Customer Service' By Ken Blanchard. Through realizing the three aspects of vision, customer needs, as well as incremental steps needed to apply these criterion in customer relations, Blanchard reveals the secrets of success for "Raving Fans" or customers. By analyzing the character of the golfer in relation to his fairy godmother, there is a storyline that reflects all of these principles in presenting a solid forum for customer service excellence. The first aspect of vision, is essential the lesson that the fairy godmother, Charlie, presents to an "Area Manager", whom she sponsors."
