Abstract
This paper applies a proactive approach for the various ethical and legal responsibilities of both the manufacture and the retailer of possible operational and safety issues with power cords for a major brand of laptops. Next, the author reviews the six steps to ethical decision making and the normative ethics theory. After reviewing the case of Dell's 2004 recall for AC adaptors, the paper recommends that the store manager must notify upper management of the safety incidents relied by customers and work with them to file a report with the Division of Recalls and Compliance (CPSC).

From the Paper
"The act in question would be whether or not to address the problem as it is and begin the steps toward filing with the CPSC. The effects or consequences of the action would involve how the recall affects the store manager, Company X, ACME laptops, and the consumers. From a legal and ethical standpoint, it seems that the store manager has a legal obligation to report the problem. The effects of inaction have not only moral consequences but are potentially damaging to everyone involved. Inaction or a reactive thinking will certainly bring the brand image into question but could also cause legal implications for the store manager in the future."

Tags:responsible consequences, legal implications, dell guidelines

Abstract
This paper deals with body language, specifically in relation to the manager and to employee-manager communications. The author discusses why communication as a manager is so important and also introduces the nature of communication and the part that body language plays in communication. The paper also explains why body language is even more important in a manager-employee relationship, where the nature of the relationship means that hidden meanings are expected. The paper also describes the different types of body language which include posture, affect, eye contact, etc.

From the Paper
"When listening to an employee a manager can gain insight into their real thoughts by looking them in the eye, by taking note of their posture, by listening to their tone and taking note of any affect behavior. If their is any behavior indicating boredom it is also a sign that the employee is not really listening and this can then be rectified. It is also important to keep in mind that what appears on the surface does not always represent real feelings. There is a need to look beyond what is a surface smile and look to body language for clues about real feelings. Once you are aware of these feelings you can then discuss them and rectify any problems."

Tags:communication, language, eye, contact, affect, posture, relationship, managemeny, employee, employer, behavior, paralanguage, regulators, adaptors