Workplace Motivation

Term Paper # 108655

Business > Companies
Business > Management
Psychology > Motivation Studies

A look at motivation in the workplace with a focus on Maslow's "hierarchy of needs".

1,269 words () | 4 sources | APA | 2008 United States

Paper Summary:

This paper explores various types of motivational strategies but focuses on and emphasizes Maslow's "hierarchy of needs" and how it relates to the Property Claims Offices of Allstate Insurance Company. It also explores how these motivational strategies have a profound impact on employee performance, and productivity as well as some employee's resistance to not only change but productivity as well.

Outline:
Introduction
What Motivates at Allstate Insurance Company
The Effects of "In my Good Hands..." on Employee Productivity
Employee Resistance to Increased Productivity
Motivation Philosophy of Management
Conclusion

From the Paper:

"In an insurance office work life can be fairly monotonous; insurance can be repetitive work that needs to completed every single day of the year. While the details may change what must be accomplished to close and settle a claim does not. The fact that the job can become somewhat monotonous has not gone unseen by upper management with Allstate Insurance Company so the company rolled out a new internal / external campaign designed to drive morale and empower employees to take ownership of their work and make a change. "In My Good Hands, I'll Make it Count" (Allstate 2007) was the slogan that was behind one of the biggest changes the company has ever made. This slogan embodied every employee doing everything they could to make sure that the claims they handled were settled in a fair, honest and pleasant way for the customer."

Sample of Sources Used:

Allstate Insurance Company (2007) "In My Good Hands, I'll Make It Count" Property Market Claims Office Mesa, Arizona. Internal information obtained from internal proprietary documents and corporate paraphernalia.
Carpenito-Moyet LJ (2003). Maslow's hierarchy of needs-revisited. Nursing Forum, 38(2), 3-4. Retrieved October 18, 2008, from Research Library database. (Document ID: 376992011).
Wieck, Lynn K (2007). Motivating an Intergenerational Workforce: Scenarios for Success. Orthopaedic Nursing, 26(6), 366-373. Retrieved October 18, 2008, from Research Library database. (Document ID: 1436188181).
Harris, Chris, Kleiner, Brian H. (1993). Motivational practices at America's best managed companies. Management Research News, 16(9,10), 1. Retrieved October 18, 2008, from ABI/INFORM Global database. (Document ID: 1225107).