VoIP Technology Applications

Paper Summary:

This paper discusses VoIP and its shift from a little known Internet- based technology into the mainstream of public and corporate consciousness. The paper discusses VoIP use in business applications such as customer service centers and commercial center environments in order to illustrate its wide application and show how its technological failings have been largely solved. The paper includes the technological developments related to VoIP and its network mapping diagrams to paint a picture of the conceptual network application of VoIP.

Outline:
Abstract
Overview
VoIP in Commercial Applications
Emergent Technologies

From the Paper:

"Voice over internet protocol (VoIP) is not a necessarily new technology or even a revolutionary technology. However, the application of VoIP itself in the corporate and consumer environment, once widely achieved, has the ability to revolutionize the communication industry and the way that both professional and private consumers convey information vis-a-vis the plain old telephone system (POTS). VoIP has its roots in a technology developed during the 1980s called time division multiplexing which divided up bandwidth on a wide area network (WAN) between voice data and traditional data streams(IP, 2003). In essence VoIP is telephone service that employs the backbone of the Internet to replace the traditional switching and signal transportation hardware of normal telephone lines."

Sample of Sources Used:

• Bielski, L. (2005). IP call centers: Coming online slowly but surely especially for small to midsize firms, options begin to emerge for banks. ABA Banking Journal, 97(2), 70+.
• Boothby, C. (2005, February). Liability issues in a VOIP environment: The effects of 911 and wiretap regulations could put an added bite into VOIP costs. Business Communications Review, 35, 43+.
• Borthick, S. L. (2005, February). Do you need new tools to manage VOIP? How much VOIP test equipment does your staff need? What-and when-should you buy?. Business Communications Review, 35, 18+.
• Bradbury, D. (2005). Four has its flaws, but few are picking up six. Computer Weekly, 11/29, p.50-52.
• Flatland, J. (2005). Integrating voice into the school network: Benefits of wireless VoIP. T H E Journal (Technological Horizons In Education), 32(8), 26+.

More papers on VoIP Technology Applications:

• Analytical Essay # 133919 : "VoIP Technology"
• Dissertation or Thesis # 105377 : "The Financial Services Industry and Voice over Internet Protocol (VoIP)"
• Research Paper # 64062 : "VoIP (Voice-over-Internet-Protocol)"

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