Training Plan on Customer Relations

Paper Summary:

This paper presents a training plan for new and existing employees of an organization on the topic of customer relations. The paper discusses the role of organizational management in the administration of training and performance in personnel and then discusses the factors to be incorporated into an examination of an appropriate training methodology. The paper also discusses the manner in which such methodology is evaluated.

Table of Contents:
Introduction
Needs Assessment
Training Objectives
Training Methods
Methodology Rationale
Training Materials
Program Evaluation

From the Paper:

"The move toward the use of a wider range of metrics in understanding company conditions as well as a general focus on performance management as a means to improving the achievement of organizational benchmarks represents a positive transition in the cause taken to employee training. By directing the attention of training toward a focus on induction of benchmarks, it is likely that organizations will begin to achieve higher marks in categories that are more beneficial to the consumer, to the bottom line and to the personnel involved at every level."

Sample of Sources Used:

• Becker, Brian & Barry Gerhart. (1996). The Impact of Human Resource Management on Organizational Performance: Progress and Prospect. The Academy of Management Journal, Vol. 39, No. 4, p. 779-801.
• Bukh, Per Niklaj; Mette Rosenkrands Johansen & Jan Mouritsen. (2002). Multiple Integrated Performance Management Systems: IC and BSC in a Software Company. Singapore Management Review, Vol. 24, No. 3, p. 21-33.
• Marchington, Mick & Adrian Wilkinson. (2005). Chapter 3: High Commitment HRM and Performance. Human Resource Management, p. 79-98. Online at http://www.cipd.co.uk/NR/rdonlyres/E3E9E634-ED62-4F0D-9089-B331BB116742/0/1843980622sc.pdf>.
• OHR. (2002). Employee Performance Evaluation: Procedures Guide. East Tennessee State University. Online at http://www.etsu.edu/humanres/guide.htm.
• Rodrigue, Rodney; Claudia Follet; Harvey B. Powell & Peter Weymouth. (2006). System and method to improve operational status indication and performance based outcomes. Time Wise Solutions, LLC. Online at <http://www.freepatentsonline.com/20060259338.html>.

More papers on Training Plan on Customer Relations:

• Analytical Essay # 123639 : "Small Business Management Training"
• Research Paper # 108559 : "The Hotel Paradiso"
• Comparison Essay # 6847 : "E-Business Research Methodology Report"

APA Citation:

MLA Citation: