An examination of the appropriate training methodology for employees on customer relations and how the methodology can be evaluated.
Written in 2009; 2,064 words; 6 sources; APA; $ 65.95
Paper Summary:
This paper presents a training plan for new and existing employees of an organization on the topic of customer relations. The paper discusses the role of organizational management in the administration of training and performance in personnel and then discusses the factors to be incorporated into an examination of an appropriate training methodology. The paper also discusses the manner in which such methodology is evaluated.
Table of Contents:
Introduction
Needs Assessment
Training Objectives
Training Methods
Methodology Rationale
Training Materials
Program Evaluation
From the Paper:
"The move toward the use of a wider range of metrics in understanding company conditions as well as a general focus on performance management as a means to improving the achievement of organizational benchmarks represents a positive transition in the cause taken to employee training. By directing the attention of training toward a focus on induction of benchmarks, it is likely that organizations will begin to achieve higher marks in categories that are more beneficial to the consumer, to the bottom line and to the personnel involved at every level."
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