Total Quality Model

Paper Summary:

This paper discusses numerous total quality (TQ) models and methodologies and how they exist to support the creation and implementation of quality management process improvement plans. The paper focuses on the continuous quality improvement (CQI) methodology and explains how the methodology is useful in a process improvement plan for Performance Food Group (PFG).

Table of Contents:
Abstract
Total Quality Model and Methodologies
PFG Process Improvement Needs
CQI Origins, Features and Benefits
CQI Incorporation in PFG Strategic Plan
Conclusion

From the Paper:

"Quality is a significant and a powerful force in a competitive business environment. Organizations understand that enhancing operational processes to improve quality in products and services positions the organization at an advantage over the competition. Such value-added benefits of quality contribute to the desire of organizations to implement Total Quality Management (TQM) concepts into organizational standard business practices. Numerous Total Quality (TQ) models and methodologies exist to support the creation and implementation of quality management process improvement plans. This paper centers on the Continuous Quality Improvement (CQI) methodology and explains how the methodology is useful in a process improvement plan for Performance Food Group (PFG)."

Sample of Sources Used:

• Burrill, C.W. and Ledolter, J. (1999). Achieving quality through continual improvement (1st ed). John Wiley & Sons, Inc.
• Godfery, A.B., Stephens, K.S., and Wadsworth, H.M. (2002). Modern methods for quality control and improvement (2nd ed). John Wiley & Sons, Inc.
• Kotler, P., & Keller, K.L. (2006). Marketing management (12th ed). New York: Prentice-Hall Publishers.
• Melnyk, S.A. and Swink, M. (2004). Value-driven operations management: an integrated modular approach The McGraw-Hill Companies.
• Moore, C. (2005). Performance Food Group: About us. Retrieved April 12, 2007 from http://www.pfgc.com/about+us/locations/default1.asp.

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