Total Quality Management

Paper Summary:

The paper looks at Toyota Corporations' interpretation and commitment to TQM. The paper examines how TQM applies to the John Hopkins University Department of Emergency Medicine and shows how in hospitals with several factors, TQM is delivering significant results.
The paper also looks at the use of TQM in the U.S. Government, with a focus on the Internal Revenue Service (IRS).

From the Paper:

"Toyota's initial efforts in quality management began in the 1960s when the company started using the Total Quality Control (TQC) program for managing its suppliers, manufacturing, and vehicle delivery processes. After years of continually improving quality techniques that comprised the TQC approach to manufacturing, Toyota won the Deming Prize in 1965 followed by the Japan Quality Control Awards in 1970. Toyota's Quality Management Departments had envisioned a roadmap of how TQC would eventually become Total Quality Management (TQM), a more all-encompassing approach to addressing the inclusion of customers' needs into the production and quality assurance process."

Sample of Sources Used:

• Academic Emergency Medicine 1999. The Perceived Effectiveness of Total Quality Management as a Tool for Quality Improvement in Emergency Medicine. Drs VanRooten, Grabowski, Ghidorzi, Dey, Strange. Academic Emergency Medicine. August 1999, Volume 6, Number 8.
• Journal of Accountancy (1994). TQM at the IRS. Al Y.S. Chen Roby B. Sawyers. Journal of Accountancy. July, 1994.
• Hashmi (2007). Introduction and Implementation of Total Quality Management (TQM) Accessed from the Internet on March 26, 2007 from location: http://www.isixsigma.com/library/content/c031008a.asp
• Yamauchi, Yasuhito. 2001. TOYOTA ni okeru QC S kuru Katsud (Toyota's QC Circle Activities). Monthly Text on Quality 306. Tokyo: Union of Japanese Scientists and Engineers; Tokyo: Japanese Standards Association.

More papers on Total Quality Management:

• Term Paper # 144520 : "Total Quality Management"
• Term Paper # 5831 : "Total Quality Management (TQM)"
• Essay # 69413 : "Total Quality Management"
• Case Study # 106607 : "Total Quality Management and its Role in the Business World"

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