This paper presents a total quality management (TQM) survey in the areas of manufacturing, service and government.
Written in 2007; 1,117 words; 4 sources; MLA; $ 38.95
Paper Summary:
The paper looks at Toyota Corporations' interpretation and commitment to TQM. The paper examines how TQM applies to the John Hopkins University Department of Emergency Medicine and shows how in hospitals with several factors, TQM is delivering significant results.
The paper also looks at the use of TQM in the U.S. Government, with a focus on the Internal Revenue Service (IRS).
From the Paper:
"Toyota's initial efforts in quality management began in the 1960s when the company started using the Total Quality Control (TQC) program for managing its suppliers, manufacturing, and vehicle delivery processes. After years of continually improving quality techniques that comprised the TQC approach to manufacturing, Toyota won the Deming Prize in 1965 followed by the Japan Quality Control Awards in 1970. Toyota's Quality Management Departments had envisioned a roadmap of how TQC would eventually become Total Quality Management (TQM), a more all-encompassing approach to addressing the inclusion of customers' needs into the production and quality assurance process."
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