An overview of the concepts and application of total quality management.
Written in 2007; 812 words; 5 sources; APA; $ 28.95
Paper Summary:
Quality is a significant and a powerful force in a competitive business environment that contributes to the desire of many organizations to apply total quality management (TQM) concepts into the standard business practices of the organization. This paper provides a definition of TQM. Included is a description of the impact of globalization on quality and an analysis of traditional management styles with quality-focused management styles. The paper also provides explanations of how TQM applies to Performance Food Group (PFG), a food service distribution company.
Outline:
Abstract
TQM Defined
Impact of Globalization on Quality
TQM vs. Traditional Management Styles
Application of TQM
Conclusion
From the Paper:
"TQM is the management process of coordinating organizational resources and operational procedures to drive service excellence through continued improvement of quality. A more concise definition of TQM states, "total Quality Management is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods and services" (Burrill and Ledolter, 1999, p.35)."
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