Total Quality Management

Paper Summary:

Quality is a significant and a powerful force in a competitive business environment that contributes to the desire of many organizations to apply total quality management (TQM) concepts into the standard business practices of the organization. This paper provides a definition of TQM. Included is a description of the impact of globalization on quality and an analysis of traditional management styles with quality-focused management styles. The paper also provides explanations of how TQM applies to Performance Food Group (PFG), a food service distribution company.

Outline:
Abstract
TQM Defined
Impact of Globalization on Quality
TQM vs. Traditional Management Styles
Application of TQM
Conclusion

From the Paper:

"TQM is the management process of coordinating organizational resources and operational procedures to drive service excellence through continued improvement of quality. A more concise definition of TQM states, "total Quality Management is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods and services" (Burrill and Ledolter, 1999, p.35)."

Sample of Sources Used:

• Bateman, T.S. and Snell S. (2004) Management: The Competitive Landscape (2nd ed). The McGraw-Hill Companies.
• Burrill, C.W. and Ledolter, J. (1999). Achieving quality through continual improvement (1st ed). John Wiley & Sons, Inc.
• Hill, C.W.L. (2004). International business: competing in the global marketplace (5th ed). The McGraw-Hill Companies.
• Godfery, A.B., Stephens, K.S., and Wadsworth, H.M. (2002). Modern methods for quality control and improvement (2nd ed). John Wiley & Sons, Inc.
• Melnyk, S.A. and Swink, M. (2004). Value-driven operations management: an integrated modular approach The McGraw-Hill Companies.

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