Total Quality Management

Paper Summary:

This paper discusses strategic planning and its importance in instilling total quality management (TQM) concepts in an organization. It provides an evaluation of the mission, vision, goals and objectives in relation to quality of PFG. The paper then analyzes PFG's management style in conjunction with Motorola, an organization that has adopted TQM. The paper also presents a comparison of characteristics of PFG's management styles in relation to Motorola and the extent to which Motorola's TQM practices can be integrated into PFG's TQM style.

Table of Contents:
Abstract
Strategic Plan Analysis
PFG's Mission, Vision and Goals
Integration of TQM Practices
Conclusion

From the Paper:

"Performance Food Group (PFG) is an organization consisting of 21 operating companies (OPCO) and 10 customized distribution centers across the United States. PFG delivers more than 66,000 products to approximately 44,000 customers from every kind of eatery coast to coast" (Moore, 2007, 1). PFG's goal is to grow through the expansion of new business and the retention of existing business with customer loyalty with a mission to provide customer satisfaction and profitability to investors, suppliers and organizational associates. PFG understands and appreciates the need to abide by high ethical standards in operating procedures and PFG associates reinforce the strict values of the organizations in their behavior and business practices PFG models the organizational ethics and values while striving to reach the mission of providing economical rewards to suppliers, investors and associates. As a publicly traded company, PFG makes all financial data available to the Securities and Exchange Commission and publishes quarterly reports to its public."

Sample of Sources Used:

• Burrill, C.W. and Ledolter, J. (1999). Achieving quality through continual improvement (1st ed). John Wiley & Sons, Inc.
• Melnyk, S.A. and Swink, M. (2004). Value-driven operations management: an integrated modular approach The McGraw-Hill Companies.
• Moore, C. (2005). Performance Food Group: About us. Retrieved March 25, 2007 from http://www.pfgc.com/about+us/locations/default1.asp.
• Quality (2003, Feb). 2002 Baldrige Winners named. Quality. Retrieved March 25, 2007 from the EBSCOhost database.
• Winnick, M. (2006, Sept). Five secretes to a successful launch. Business 2.0, vol 7, issue 8. Retrieved March 25, 2007 from the EBSCOhost database.

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