An overview of the concepts of total quality management and its successes.
Written in 2008; 1,485 words; 8 sources; MLA; $ 49.95
Paper Summary:
The paper discusses the evolution and roots of total quality management (TQM) and explains its basic concepts. The paper presents some TQM success stories from organizations that have used the system to set themselves apart from their competitors and thrive. The paper posits that upon conclusion of the research, the reader will have gained a better understanding and appreciation for TQM.
Outline:
Introduction
Japan- The Birthplace of TQM
Concepts of TQM
TQM Success Stories
Conclusion
From the Paper:
"On December 20, 1993, surrounded by his family, American W. Edwards Deming died in the comfort of his home. While if asked, he would simply list his occupation as Statistical Consultant, looking beyond this drab job classification reveals Deming's brainchild, Total Quality Management or TQM, a system that has revolutionized the way that international business and industry produces goods and services. Beginning in Japan and later spreading across the globe, TQM is a fascinating collection of priceless concepts and amazing success stories."
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