Total Quality Management

Paper Summary:

The paper discusses the ISO 9000 as a quality management system of choice in recent years. The paper then attempts to determine the ISO 9000's suitability for a heavy equipment service company employing approximately 200 employees. The paper provides a review of the relevant peer-reviewed and scholarly literature and concludes by recommending that the company pursue the implementation of the ISO 9000 at its earliest opportunity.

Outline:
Introduction
Review and Discussion
Conclusion

From the Paper:

"Total quality management is an approach to operating an enterprise that seeks to consolidate an organization's resources in order for it to work together more efficiently in satisfying customer needs and continuously increasing quality and productivity (Bank, 2000). In this regard, Madu and Kuei (1993) report that TQM is a customer-driven approach to quality that emphasizes the need to involve all of a company's employees in an effort to provide improved products and services. In order to be successful, any such total quality management approach must make it possible for a company to efficiently use its resources through the optimal allocation of tasks, processes, and responsibilities. As a result, every factor that contributes to quality within the organization must be identified and efforts made to effort it. To this end, an increasing number of companies competing in industries of all types have selected ISO 9000 as the quality management system of choice in recent years."

Sample of Sources Used:

• Barnes, F. C. (2000). Good business sense is the key to confronting ISO 9000. Review of Business, 21(1), 11.
• ---. (1998). ISO 9000 myth and reality: A reasonable approach to ISO 9000. SAM Advanced Management Journal, 63(2), 23.
• Beckford, J. (2002). Quality. London: Routledge.
• Camm, F., Drezner, J. A., Lachman, B. E., & Resetar, S. A. (2001). Implementing proactive environmental management: Lessons learned from best commercial practice. Santa Monica, CA: Rand.
• Chiang, Y. H., Anson, M., & Raftery, J. (2003). The construction sector in the Asian economies. New York: Spon Press.

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