This paper explores the ISO 9000 framework's suitability for a heavy equipment service company.
Written in 2008; 1,390 words; 11 sources; APA; $ 46.95
Paper Summary:
The paper discusses the ISO 9000 as a quality management system of choice in recent years. The paper then attempts to determine the ISO 9000's suitability for a heavy equipment service company employing approximately 200 employees. The paper provides a review of the relevant peer-reviewed and scholarly literature and concludes by recommending that the company pursue the implementation of the ISO 9000 at its earliest opportunity.
Outline:
Introduction
Review and Discussion
Conclusion
From the Paper:
"Total quality management is an approach to operating an enterprise that seeks to consolidate an organization's resources in order for it to work together more efficiently in satisfying customer needs and continuously increasing quality and productivity (Bank, 2000). In this regard, Madu and Kuei (1993) report that TQM is a customer-driven approach to quality that emphasizes the need to involve all of a company's employees in an effort to provide improved products and services. In order to be successful, any such total quality management approach must make it possible for a company to efficiently use its resources through the optimal allocation of tasks, processes, and responsibilities. As a result, every factor that contributes to quality within the organization must be identified and efforts made to effort it. To this end, an increasing number of companies competing in industries of all types have selected ISO 9000 as the quality management system of choice in recent years."
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