Total Quality Management (TQM)

Paper Summary:

This paper discusses the principles of Total Quality Management and how it was used in several companies in America and Japan such as: Ford and Xerox. It also discusses the MBO Model and Deming's universal fourteen points for management. It gives tips for managers and a step-by-step guide for implementing Total Quality Management.

From the Paper:

"The term Total Quality Management or TQM is defined as a mutual type of doing business that focuses on relying on the skills and abilities of the labor as well as the management in order to bring a continuous improvement in the quality and productivity of the organization by working in the form of teams. However, this concept of quality has not emerged overnight. Total quality management has its roots back to the era of 1970s and 80s when the US companies were struggling for their survival in an adverse atmosphere of recession, decline in business, deregulations, increasing competition, growing trade deficit, low productivity and a more aware and educated customer demanding more quality products. The giants of the American economy such as Ford motors and Xerox has suffered from huge losses in this period because of the unfavorable market conditions and increasing competition from the foreign competitors. This was the time when the true concept of TQM begins to emerge and companies started realizing the importance of quality."

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