Technology Systems Implementation

Paper Summary:

This paper discusses how the implementation of information technology and information systems (IT/IS) can be considered a major business decision. The paper explains that an important consideration management must always remember in implementing IT/IS is that IT/IS are business drivers and they exist - or co-exist - in business to support the overall strategic, tactical and operational objectives of the business. The paper also looks at various factors that can affect implementation such as strategy formulation,training plans and support strategies.

From the Paper:

"As in all business endeavors and decisions, change management and social marketing plans should and must also be in place especially if the IT/IS implementation will eventually affect people - both employees and clients - and the way they do work or business. IT/IS implementations always demand a paradigm shift and some human resources may not be prepared to meet the new realities of the information age. The change management and social marketing plans contain processes and procedures that aim to inform, educate, enable and empower the human resource portion of IT/IS implementation of the importance of the endeavor. "

Sample of Sources Used:

• David, Fred R. (2002). Strategic management: Concepts and Cases (8th ed.). Upper Saddle River, NJ: Prentice-Hall, Inc.
• Philips, Joseph. (2004). IT project management: On track from start to finish (2nd ed.). Emeryville, CA: McGraw-Hill/Osborne.
• Pinto, Jeffrey K. and Millet, Ido. (1999). Successful information system implementation: The human side (2nd. ed.). Newtown Square, PA: Project Management Institute, Inc.
• Stair, Ralph and Reynolds, George. (2006). Fundamentals of information systems (3rd. ed.). New York: Thomson Learning.

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