Technologies for Virtual Businesses

Paper Summary:

This paper explains that today's leading business organizations are characterized primarily by their flexibility to provide products and services through their brick-and-mortar and virtual Internet stores and offices. The author points out recently developed technologies that demonstrate the consumer-centric and integrated systems approach adopted by these virtual organizations. The paper explains (1) the technological idea of co-opetition, (2) the IT intelligence 'correlative' to customer service, (3) integrated client management systems, (4) identity management and (5) anti-phishing service.

From the Paper:

"Discussing first the idea of co-opetition is essential since the remaining four technologies discussed in this paper actually embody the thought expressed by the idea of co-opetition. Co-opetition is more than just a relational description between products or services; it extends towards one-to-one relationship to include other relations or many-to-one relations among products or services, until these products or services create an integrated system that makes work and operations easier, faster, more productive, and more efficient."

Sample of Sources Used:

• Dubie, D. (2005). "Correlating customer service with IT intelligence." Network World. Available at: http://www.networkworld.com/news/2005/031405specialfocus.html.
• ________. (2006). "IBM, HP boost client management wares." Network World. Available at: http://www.networkworld.com/news/2006/091106-ibm-hp.html.
• Fontana, J. (2006). "Momentum building for identity management." Network World. Available at: ttp://www.networkworld.com/news/2006/091106-identity.html.
• ________. (2005). "Vendors give boost to Microsoft management tools." Network World. Available at: http://www.networkworld.com/news/2005/053005-desktop-management.html.
• Nalebuff, B. and A. Brandenburger. (1996). "Co-opetition." Co-opetition Interactive Web site. Available at: http://mayet.som.yale.edu/coopetition/chapters/Chap2.html.

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