Team Communication and Performance

Paper Summary:

The paper discusses how open and honest communication is the means to resolving conflict in a constructive way and then looks at various team communication rules that aim to develop trust, openness and commitment to the team. The paper emphasizes that the true challenge for teams is not to eliminate conflict, but to manage it in a constructive way and improve their overall performance.

From the Paper:

"Although many factors contribute to team performance, team communication plays an important role in many areas. Teams have great potential for accomplishment for the simple reason that different people having different perspectives are simultaneously contributing to problem solving or advancing new and creative ideas. However, conflict within teams is inevitable, and is in fact deemed necessary for high performance teams (Katzenbach et al, 1994; Dobosh, 2006). Open and honest communication is the means to resolving conflict in a constructive way while poor communication results in sub-optimal performance of teams. Often team communication can be improved by using tools and instruments that can identify personality styles and preferences."

Sample of Sources Used:

• Dobosh, Melissa (2006).. 'Top Management Team Conflict: Understanding the Complexities and Adopting a New Approach.' [Online] Available at: http://ssrn.com/abstract=913981
• Eikenberry, Kevin (2006). 'Nurturing Effective Teamwork.'[Online] Available at: http://www.sideroad.com/Team_Building/effective-teamwork.html
• Hogan, P. L. (2001), 'Interpersonal Skills.' [Online] Availableat: http://corporateperspectives.com/interpersonal.html
• Isgar, Thomas (1993), The Ten Minute Team. Boulder, Colorado:Seluera Press.
• Katzenbach, Jon, Smith, Douglas (1994), The Wisdom of Teams.New York: First HarperBusiness.

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