Paper Summary:

The paper explores how hospitality providers are capitalizing on the opportunity to differentiate themselves by offering their customers the ability to check in to their flights while still at the hotel. The paper discusses this necessary partnership between airlines and hospitality providers and looks at the key lessons that have been learned about integrating airline systems and hotel networks. The paper also highlights the long-term value of having kiosks in hotel lobbies and shows how kiosks in hotels have grown into an essential part of hospitality providers' services strategies.

Outline:
Introduction
Partnership of Necessity
System and Process Integration
Enabling Greater E-Commerce Though Kiosks
Conclusion

From the Paper:

"The hospitality industry's challenge of continually adding differentiated services that streamline and make more efficient their core business segments'' experiences in their locations is essential for their continued financial growth. The business travel is the core segment for the hospitality industry globally. The most problematic areas of business travel however are getting checked in at airlines, getting checked in and out of rental car locations, and also hotels. Looking to differentiate their services and add value, the hospitality industry has begun bundling in check-in and check-out serves for airline flights in addition to rental cars. The pervasive adoption of the Internet is also acting as a catalyst for enabling the integration of airlines check-in kiosks and terminals within hotels."

Sample of Sources Used:

• Carolyn Bigda (2003, November). Three ways to speed your travel. Money, 32(12), 170. Retrieved October 15, 2008, from ABI/INFORM Global database. (Document ID: 437544081).
• Annalise Bomenblit (2002, October). Delta starts online checkin in NYC. Business Travel News, 19(20), 6. Retrieved October 12, 2008, from ABI/INFORM Trade & Industry database. (Document ID: 279028441).
• Christopher D. Kirkpatrick (7 March). Behind the kiosk chaos: Airline's woes ascribed to humans, not popular retail machines. Knight Ridder Tribune Business News,1. Retrieved October 11, 2008, from ABI/INFORM Dateline database. (Document ID: 1228245141).
• Hisashi Kurata, Carolyn M Bonifield. (2007). How customisation of pricing and item availability information can improve e-commerce performance. Journal of Revenue and Pricing Management, 5(4), 305-314. Retrieved October 12, 2008, from ABI/INFORM Global database. (Document ID: 1216894091).
• Lane, Harold E. (1986). Marriages of Necessity: Airline-Hotel Liaisons. Cornell Hotel and Restaurant Administration Quarterly, 27(1), 72. Retrieved October 11, 2008, from ABI/INFORM Global database. (Document ID: 1919620).

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