Personnel In Technology

Paper Summary:

The paper researches and examines precisely what it takes to build an effective technology support team. The paper addresses such issues as personalities and examines how they affect relationships within and without the technical staff.


Outline:
Objective
Fundamental Requirements of Tech-Support Team
Basic Principles Maintained
Solid Team Structure
Making the Right Choice in Team-Members
The Effective It Team
Summary and Conclusion

From the Paper:

" It is critically important that all individuals chosen as team-members for the technology support team "are highly motivated, flexible and...possess the initiative to work on their own." Not only should members of the team be able to make a contribution that is positive to the team and its mission but further these individuals should be of the nature that they enjoy on-the-job learning. The ability of these individuals to work within the team environment is critically important as well as is their ability to "communicate effectively with staff and managers at a variety of levels within the client organization."

Sample of Sources Used:

• Moreira, Paula (2003) Building an Effective IT Team Step-by-Step. Certification Magazine. July 2003. Online available at: http://www.certmag.com/articles/templates/cmag_career.asp?articleid=285&zoneid=66
• Building Effective Support Teams: Client Confidence Through Intelligent Support (2002) A Business Development Group White Paper. Strategic Systems Solutions. Online available at: http://www.sssworldwide.com/downloads/120-002.pdf

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