Performance Management

Paper Summary:

This paper discusses performance management as a tool that managers use to ensure that their companies remain at the top of their competitive edge. The author provides a definition of performance management and explains that it includes performance improvement, development, and managing behavior. The author then explains how communication between leaders and subordinates can be optimized and how leaders can establish trust. In addition, the author explains the importance of continuous feedback from the employee and the availability of coaching. The paper concludes that performance management based on a mutual relationship of trust and open communication will mean that the whole company benefits and that both employers and employees experience the satisfaction of optimal performance.

Table of Contents:
Performance Management
Communication and Leadership
Situational Leadership
Communication Skills and Performance Management
Conclusion

From the Paper:

"In order to use performance management as an effective tool for organizational optimization, managers should ensure that they communicate effectively with individuals and teams within the organization. Specifically, employees should understand what managers expect of them, and how these expectations integrate with the organizational goals. They should also receive full support from management in order to develop the skills necessary to ensure continual performance. In this, supportive feedback is of great importance, in order to help employees understand their shortcomings and also to motivate them via acknowledgement. In turn, employees should also have the opportunity to communicate their input and suggestions to management and team leaders."

Sample of Sources Used:

• CIPD. (2008, Feb). Performance Management: An overview. http://www.cipd.co.uk/subjects/perfmangmt/general/perfman.htm
• Chapman, Alan (2005). Performance Management. http://www.businessballs.com/performance_management.htm
• US Office of Personnel Management. (2001). Performance Management Competencies. http://www.businessballs.com/performance_management.htm
• Walinskas, Karl. (2008). Three Basic Rules for Management Communication. http://www.hodu.com/management-communication.shtml

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