An examination of methods of managing conflict in a negotiation situation.
Written in 2008; 1,050 words; 4 sources; APA; $ 36.95
Paper Summary:
The paper discusses conflict management and states that it has become an in-fashion and frequent problem with which organizations are confronted, as the outcome of such disagreements highly depends on the manner in which they are handled. The paper states that researchers claim that if appropriately managed, a workplace dispute may lead to positive consequences.
Outline:
The Importance of Managing Conflicts
Behavior Strategies
Perspectives on the Conflict
Using a Third Party - Advantages and Disadvantages
A Possible Solution
What Can We Learn from Managing Conflicts?
From the Paper:
"Additionally, David must be aware of the fact that a conflict doesn't affect participants only (Heathfield, 2007). Hence, he must address to the entire team and ask them to integrate Kelly who despite her inexperience can successfully contribute to the improvement of the practice's activities. On the other hand, he must encourage Kelly to confide in him and ask his permission for any change she would like to implement. In other words, he must clearly (but politely) state who makes the final decisions within the practice. Moreover, he should encourage Kelly to take part in celebrations as she is part of the team, too, and can write important pages of its history someday."
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