An overview of methods to enhance the quality of law enforcement services.
Written in 2009; 2,714 words; 10 sources; APA; $ 81.95
Paper Summary:
This paper examines how there are a variety of ways for a law enforcement agency to improve upon the quality of the services it provides. The paper looks at how, generally speaking, all of these various approaches can be categorized into one of three kinds - the enhancement of law enforcement's technological resources, outreach programs, and steps to improve officers' health and wellness. The paper concludes that none of these strategies can be expected to succeed without the implementation of the others and that any plan to improve the quality of a department's services must be integrated and consistent.
Outline:
Introduction
Information Technology and the Enhancement of Services
The Importance of Community Outreach
Other Service Improvements: Customer Training and Officer Recruitment
Improving Services by Enhancing Morale: The Value of Health and Wellness Programs
Conclusion
From the Paper:
"In order to provide quality services, for instance, it is essential that agencies possess a sufficient degree of information technology. The lack of an adequate computer network leads to a lessening of the kinds of services that an agency can offer to its citizen customers, even as it creates additional and unnecessary time constraints on a department's employees. According to Nunn (2001), the acquisition of information technology provides "a direct means of improving administrative functions, service delivery, information processing, and intelligence gathering" (p. 221). Given the enhanced records-keeping and communications functions that a computer network now provides, it is an indisputable fact that any law department agency without one will inevitably face additional demands on the time needed to provide basic services. The lack of an effective database system also creates unnecessary work for the agency's staff, creating higher levels of both customer and employee dissatisfaction. "
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