Paper Summary:

In this article, the writer examines how knowledge management benefits businesses and the business community. The writer first defines knowledge management and looks at its role in business. The writer then discusses how organizational know-how is measured and looks at how knowledge management works as a two-way strategy. Next, the writer looks at the requirements of knowledge management and the role played by business intelligence in knowledge management. Further, the writer looks at the differences between organizations' actual and perceived success in knowledge management. Lastly, the writer discusses the function of special custodians.

Outline:
Introduction
Statement of the Problem
Findings
Summary and Conclusion

From the Paper:

"Knowledge sharing does not emanate from the CEO's office or get learned from a one-day management seminar. It evolves from, and requires, careful planning and objectives, interactive technology and the proper attitude from top management all the way down the bottom in the exchange of information. The information enhances productivity and innovation. Transferring it is also the right thing to do in pursuing and preserving the intrinsic value of an organization. More and more businesses are acknowledging the importance of evaluating the organization's collective knowledge. But even the best practices and all the culled corporate information will fail expectations if it cannot spill over to people who can use it to their benefit and advantage. These systems can be developed as an external and internal strategy. The emphasis is that learning and teaching should be an ongoing process the organization should apply in obtaining new knowledge, skills or behaviors. If everyone in it has access to the collection of knowledge, the leaders do not have to instruct the employees on what to do or how to do things all the time."

Sample of Sources Used:

• Choi, Y. S., et al. (2005). Comparative Study of Knowledge Management Success. 6 pages. Journal of the Academy of Business and Economics. International Academy of Business and Economics
• ------------------ (2004). Knowledge Management Supportive Human Resource Environment.
• Craig, R. (2000). KM Comes of Age - Knowledge Management Technology Information. 2 pages. ENT: Boucher Communications, Inc.
• Fahey, L., et al (2001). Linking E-Business and Operating Processes: the Role of Knowledge Management. 23 pages. IBM Systems Journal: IBM Systems
• Overman, S. (2003). Human Contact Critical to Knowledge Management. 2 pages. HR Magazine: Society for Human Resource Management

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