An overview of Intersect Financial Services and how it can improve its market performance.
Written in 2007; 2,881 words; 5 sources; APA; $ 85.95
Paper Summary:
This papers discusses the issues and concerns at Intersect Financial Services. Following 9/11 Intersect's market performance has been less than exemplary and its CEO is intent on implementing a change program targeting the organization's sales and marketing department led by its new Executive Vice President. The recommended solution is to implement a quality management program and preferably the Six Sigma program because of its focus on measurable results that concentrate on customer derived metrics.
Outline:
Abstract
Describe the Situation
Stakeholder Perspectives/Ethical Dilemmas
Frame the "Right" Problem
Describe the "End-State" Vision
Evaluate the Alternatives
Narrowed List of Alternatives
Identify and Assess Risks
Make the Decision
Develop and Implement the Solution
Evaluate the Results
Conclusion
From the Paper:
"Intersect has successfully implemented a quality management program, Six Sigma, and effectively reengineered all of its internal business processes to reflect its customer-focused strategy. Six Sigma has been instituted in every department and at every functional level of the organization and a dashboard system has been instituted that continuously monitors performance based on the following metrics: sales revenue, customer satisfaction surveys taken quarterly, profit margin, and employee satisfaction surveys taken quarterly."
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