Internal Theft/Shrinkage at Subways Inc

Paper Summary:

This paper describes issues related to internal theft/shrinkage at Subways Inc., in the United States. It describes the aims and benefits of their automated cash control system and looks at the role of managing in regards to internal theft/shrinkage. The paper also discusses the implications of internal theft/shrinkage for Subways Inc., and the hospitality industry in general.

Table of Contents:
Internal Theft/Shrinkage at Subways in the United States
Effect on the Hospitality Industry
Effect on Subway, Inc
The Role of Management in Relation to Internal Theft/Shrinkage at Subway
Training Implications and Concerns
Training and Information Resources for Internal Theft/Shrinkage at Subways in the United States
Financial Implications for Internal Theft/Shrinkage at Subways in the United States

From the Paper:

"Whereas it is apparent that training implications and concerns are needed for Internal threat/ shrinkage, a lot of OBM practitioners undertake an assessment prior to interfering, the details of such evaluations do not find coverage in writing. It is important to conduct an organizational functional assessment before intervention to find out variables responsible for maintaining cash shortages, and an intervention package comprising of feedback and responsibility was implemented based on the outcomes of the evaluation. The impact of the intervention package was assessed with an ABAB reversal design. At the time of baseline, daily cash shortages averaged $2.27. When the feedback and accountability package was executed, average cash shortages were lowered to $0.06 daily. A rise in average daily cash shortage to $7.78 was observed at the time when the intervention package was taken away. At the time when the feedback and accountability package was reinstated, average daily cash shortages lowered to $0.19. The outcomes of the present study recommend that novice practitioners can successfully use organizational functional assessment in order to diagnose and rectify performance problems. (Rohn; Austin; Lutrey, 2002)"

Sample of Sources Used:

• Benson, Scott. (2006, April 26) "Retail Security: A New Line of Defense" Retrieved 15 May, 2007 from http://www.asmag.com/asm/common/article_detail.aspx?module=4&c=7&id=1130
• "Is your Business a Target for Crime?" (n. d.) Retrieved 15 May, 2007 from http://www.usaonwatch.org/pdfs/BWBrochure.pdf
• "Retail Crime and Fraud" (n. d.) Retrieved 15 May, 2007 from http://www.retailresearch.org/crime_and_fraud/2007_retail_crime_overseas.php
• Rohn, Don; Austin, John; Lutrey, Sonya M. (2002) "Using Feedback and Performance Accountability to Decrease Cash Register Shortages" Journal of Organizational Behavior Management, vol. 22, no. 1, pp: 33-46.
• "Subway Corporate Safe Specialists: Automated Cash Control System" (n. d.) Retrieved 15 May, 2007 from http://www.7ine.net/download/CSS_SubwayCaseStudy.pdf.

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