Internal Customer Service

Term Paper # 96241

Business
Business > Administration
Business > Management
Business > Statistics

A survey analysis of internal customer service of the Performance Food Group Company (PFG).

1,340 words () | 4 sources | MLA | 2007 United States

Paper Summary:

This paper examines an organization with business problems that can be addressed through the application of business research principles. The paper includes three possible outcomes for the research problem, an operational definition of the research problem and identification of the constructs for the operational definition selected. The paper furthermore identifies the benchmarks used to measure the constructs and includes a comparison of the expected outcomes to the operational definition. Finally, using the management-research hierarchy, the paper discusses an outline of the business research process for addressing or finding a solution to the selected problem.

Outline:
Abstract
Survey Analysis on Internal Customer Service at PFG
Conclusion

From the Paper:

"Defining the problem is the first step to solving the problem (Gomez-Mejia , 2002 p.7). The PFG-Little Rock procurement department has received complaints about the adequacy of customer service provide by the procurement department associates to the outside sales associates. In investigating the symptoms associated with the complaints, sales associates indicate procurement associates respond with the correct information while exhibiting an appropriate attitude but not as quickly as preferred by the sales associate. With the analysis of the information, the question should be posed; does the response time of a procurement associate influence a sales associate's perception of adequate internal customer service?"

Sample of Sources Used:

Cooper, D. R., Schindler, P. (2003). Business Research Methods. 8e ed.: The McGraw-Hill Companies. Chapter 3, p.1-43.
Gomez-Mejia, L. (2002). Management: Decision Making. The McGraw-Hill Companies, Chapter 3, p. 1-23.
Malachowski, J. (2006). Survey and Questionaire Construction. University of PhoenixResearch and Evaluation I class materials. Retrieved April 8, 2004 from the 1Main, FXCentral newsgroup.
Veazie, J. (2006). Don't Overlook Internal Customer Service. Health Care Biller, 15 (2), p 7-10. Retrieved April 1, 2006 from the EBSCO host database.