ITToolbox.com

Paper Summary:

This paper discusses how, as one of the most comprehensive websites available for both IT professionals and those companies looking to invest in and integrate an enterprise software system into their companies, ITToolbox and its ancillary sections offers a wealth of product, solution, process reengineering, and hands-on insights on how to gain the greatest impact from using IT technologies. The balance of navigational design with depth of content makes this site specifically one of the best knowledge bases in this industry.

Outline:
Summary Description
Overall Look and Feel and Apparent Target Audience
What the Site Does and Does Not Give You
Why The Site Will or Will Not Be Used As Part of a Professional Resources List
What Information Was Expected To Be Found and Was Not There
Links from the Site That Are Helpful
Additional Notes Regarding the Site
Bottom Line Evaluation

From the Paper:

"The overall look and feel of the site successfully positions itself across a range of highly technical technology implementers and users, up through the layers of management responsible for keeping IT systems functioning and integrated together, finally to the C-level executives responsible for making IT align with corporate strategies. What further underscores the ease of use as found on the site includes the use of a graphical, columnar approach to organizing navigational elements on the left pane of the window, browse options in the middle of the page by both type of content and by topic, and across the top of the page, illustrates of new posts in Blogs, Groups, Wiki, and White Papers. In short the organization of the site allows a reader to find any item of interest, anytime through this navigational structure. "

Sample of Sources Used:

• Columbus (2005) Blog Mining Gets Real. CRM Buyer Magazine and Website. Retrieved March 29, 2007. http://www.crmbuyer.com/story/43483.html
• IBM Natural Language Processing, 2006. Retrieved March 29, 2007. http://domino.research.ibm.com/comm/research.nsf/pages/r.nlp.html

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