IT and Change Management

Paper Summary:

The paper discusses how the majority of changes in corporate strategy today are due to the growing strength and sophistication of applications, tools and processes of IT systems. The paper explains that in conjunction with all these technological changes there also needs to be change management. The paper discusses how, for lasting change management to occur, leadership must not just give the goals lip-service but exemplify the new mentality. The paper emphasizes that a leaders' passion for change is critical.

Outline:
Executive Summary
The CIO is Becoming the Change Agent
Success Factors in Managing Change Management
IT's Challenge: Making Change Last Through Business Process Reengineering
Conclusion

From the Paper:

"The majority of changes in corporate strategy today are from the growing strength and sophistication of applications, tools and processes in addition to the advanced analytical capabilities of IT systems. Couple this with the significant growth in Service Oriented Architectures (SOA) and platforms and the ability to synchronize systems to align with customers' demands, and the stage is set for IT to completely revolutionize global business. This is fact what is exactly happening today as companies become more reliant on and more accountable to their performance as measured by software monitoring core business processes."

Sample of Sources Used:

• Davenport (1992) - Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press. October 1992.
• Dyche (2002) - The CRM Handbook. Jill Dyche. Addison-Wesley Pearson Education. ISBN 780201 730623.
• The Agenda (2003) - Chapter 4: Put Processes First. The Agenda: What Every Business Must Do To Dominate The Decade. Accessed from Michael Hammer and Company website on March 27, 2007: http://www.hammerandco.com/publications-agenda-ch4.asp .

More papers on IT and Change Management:

• Analytical Essay # 114275 : "Rosabeth Moss Kanter and Change Management"
• Research Paper # 97561 : "Systems Thinking and Change Management"
• Case Study # 114288 : "Leadership and Change Management"

APA Citation:

MLA Citation: