A look at the high turnover, current trends and the important aspects of training within the hospitality industry.
Written in 2008; 2,302 words; 18 sources; APA; $ 71.95
Paper Summary:
This paper discusses the high turnover of employees in the hospitality industry and the need for a well-trained workforce that will stay with a job for a period of time. It discusses the current trends in the hotel industry, particularly with relation to globalization and the adoption of new technology. It also looks at the advantages of diversity training.
From the Paper:
"Spillane (2007) agrees with this idea and with the need for diversity training because of changes in the global economy. His own study was centered in Southeast Asia and shows how training can improve hotel operatons. Olsen and JinLin (1997) agree and stat that the environment for international hotel operations has changed radically in recent years, moving from the old-style business model in which hotel managers were focused inwards on the hotel and its operations to a new paradigm encompassing a more externally oriented focus. They find that this especially relates to the need for asset productivity and includes a constant assessment of how the environment is changing and what competitive practices need to be adopted to achieve competitive advantage over other companies, including ongoing training. March (1997) says that such a consumer-oriented focus must recognize the similarities and differences among tourists, with training for employees to be able to serve the needs of each group identified."
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