A discussion on the ethics involved in the auto repair business.
Written in 2007; 1,268 words; 6 sources; MLA; $ 43.95
Paper Summary:
This paper explains that when it comes to ethics, auto repair shops are not highly regarded by the American motoring public. It claims that consumers fear, among other things, that auto repair shops are only interested in making money and may try to sell consumers things they do not need. It explains that while some shops have tried to enforce a code of ethics, certain operational procedures within the auto repair and service industry have created a climate that encourages shops to sell consumers more than they may require. The paper also offers facts on common myths surrounding the industry.
Outline:
The 3000-Mile Oil Change
Statement Products
Fixation on Dollars per Car
Conclusion
From the Paper:
"Another strategy is inexpensive oil changes. Wal-Mart, certainly, has used this strategy through its Tire & Lube Express shops, but independent lube and repair shops say car dealers have been using this strategy most aggressively to steer business to their service centers (Sullivan, 2003). Some of these dealers offer oil changes for as little as $10-$15, which is less expensive than you could buy five quarts of oil and a filter if you wanted to change your own oil. Why would these shops sell services at a loss or, at the very least, at a razor-thin margin? The answer is simple - once you are in the shop, they can sell you different high-margin services such as transmission fluid changes, air filter changes or even tune-ups (Sullivan, 2003). "
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