Effective Communications Training

Paper Summary:

This paper examines how, within the field of healthcare, there is an identifiable need to implement an effective form of communication and how personnel at all levels may need instruction for appropriate use of these communication skills. It summarizes how these facilities would allow for training which would implement communication technology such as, voice mail and email with acknowledgment, cellular telephones for mobile communication and improved support for role based contact and message screening. It looks at how the healthcare facility would benefit tremendously with greater communication and develop more successful relationships with their patients and how this training would prove to be cost effective and how the long term use of better communication would help all people involved to benefit from the use of effective communication skills.

From the Paper:

"There currently is a need for individual healthcare workers to consider carefully the effects of their communication behavior on their own efficiency and effectiveness as well as on that of others. Ineffective communication behaviors may result in an interruptive work place, which possibly contribute to inefficiency in work practice. People working in the healthcare area are highly mobile during their working day. The mobility of staff and the difficulty contacting these "moving targets" suggest that support for mobility through the use of wireless technology, such as cellular telephones or pagers might be beneficial."

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