Diversity in the Workplace

Paper Summary:

This paper examines how diversity in the workplace has moved from being something segments of the population sought as a legal or moral issue to a wise business decision, a recognition that a diverse workplace matches a diverse population ,and so improves business. It explores how diversity management has become a key issue and the means by which the process is controlled and directed and problems are addressed. It shows how communication can be a key issue, as it so often is in management, and how communication issues may alter the way diversity is developed and the way problems are solved. It looks at how communication with and from minority workers is an important element in managing the workplace, just as communication with customers of all backgrounds is.

Outline
Diversity and the Consumer
Diversity in the Workplace Today
Training in Communication
Diversity Management
Conclusion
References

From the Paper:

"Communication is clearly a key to diversity management, as it is to the effective functioning of the organization at all levels. It becomes more important in a diverse workplace because different social groups from different background may express themselves differently as well. In addition, diversity management involves communicating with every employee and making it known that they are welcome to communicate with management if they have a problem, a suggestion, or other communication. This applies even in a very large company, for advances in telecommunications and transportation have made it possible and even advantageous for companies to have employees located throughout the world. Creating effective communication both at the peer-to-peer level and at the manager-subordinate level can be difficult in these situations, but it can be enhanced by the use of teleconferencing, e-mail, and other tools, all of which can be used effectively in order to foster more effective communication."

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