Disengaged Employees

Paper Summary:

The paper asserts that employee engagement is vital to long-term growth and financial success in the marketplace and should be managed accordingly. The paper then provides an analysis of internal and external factors that affect disengaged employees. In addition, the paper looks at three possible solutions and recommends the solution that entails investing more in the candidate recruitment and selection process. The paper notes the future implications related to customer service outcomes for competitors in all industries. Graphs, tables and a survey are included as appendices to the paper.

Outline:
Main Problem
Analysis and Investigation
Possible Solutions
Best Solution
Future Implications

From the Paper:

"The issue of employee disengagement is seen to have a profoundly negative impact on factors such as a firm's customer service relating to internal and external customers or clients. Employee engagement is viewed to be related to other factors such as employee morale and motivation where employee disengagement is seen as a manifestation of these factors. There are several alternatives available to an organization interested in improving employee disengagement of which the recommended solution is to screen for more motivated employees in the recruiting and selection process at hiring."

Sample of Sources Used:

• Blank, I. (2008). Selecting employees based on emotional intelligence competencies: reap the rewards and minimize the risk. Employee Relations Law Journal, 34/3, p.77.
• Crabtree, S. (2004). Getting Personal in the Workplace. The Gallup Management Journal. Retrieved from http://gmj.gallup.com/content/1156/Getting-Personal-Workplace.aspx
• Drysdale, C. (2007). The learning organization. Circuits Assembly, 18/10, p.25
• Goldman, G. (2008). Does your team measure up?. The Wall Street Journal. Retrieved from http://online.wsj.com/article/SB1229606693366899.html?mod=relevancy
• Harper, S. (2009). Removing dysfunction. USA Today . Retrieved from http://www.usatoday.com/money/workplace/2007-08-12-_n.htm

More papers on Disengaged Employees:

• Research Paper # 108726 : "Organizational Design & Employee Productivity"
• Term Paper # 143026 : "Employee Engagement"
• Term Paper # 121580 : "Motivating Employees"

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