DHL's Organizational Design

Paper Summary:

The paper discusses how organizational design must be an important feature of a company. The paper shows how in DHL, the basic commitment of the organization is to provide the fastest and most reliable door delivery service and therefore the company has invested large amounts of money in the better organizational design of the company. The paper reveals that DHL has won a prestigious award for the achievement of its global service desk coherence, it is steadily growing by leaps and bounds and it services the growing needs of more than 170,000 users across the entire globe. The paper considers that perhaps its organizational design has contributed to this stupendous success.

From the Paper:

"It can be stated that the manner in which an organization needs to be run must match the work that needs to be carried out within the organization, and for this purpose, one would have to define certain important aspects, at the very outset: what is the mission of the organization, what are the core work processes that need to be done to fulfill the mission, what is the basic structural process of the organization, and how must and how can it be controlled? Today, most organizations are changing their organizational structure and design from tall to flat, that is, in other words, more and more CEOs are desirous of better contact with the financial service teams of the organization."

Sample of Sources Used:

• Allen, Gemmy. Power and Authority. 1998. Retrieved From http://ollie.dcccd.edu/mgmt1374/book_contents/3organizing/pwr_auth/power.htm Accessed 17 February, 2006
• Ellis, Joe; Mauldin, Todd. Learning in the Large Enterprise, centralized versus decentralized. Retrieved Fromhttp://www.clomedia.com/content/templates/clo_feature.asp?articleid=128&zoneid=30 Accessed 17 February, 2006
• HP IT Service Management Solutions for better control and lower costs Business Blueprint. Retrieved From http://www.managementsoftware.hp.com/solutions/itsm/itsm_bb.pdf Accessed 17 February, 2006
• Meier, Kenneth. J; Bohte, John. Span of Control and Public Organizations: implementing Luther Gulick's Research Design. Retrieved From http://teep.tamu.edu/pubs/gulick3.pdf Accessed 17 February, 2006
• Meier, Kenneth. J; Bohte, John. The Structure and the Performance of Public Organizations, task difficulty and span of control. Retrieved From http://teep.tamu.edu/pubs/gulick2.pdf Accessed 17 February, 2006

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