This paper discusses the value of continuous quality improvement (CQI) as a management philosophy for healthcare organizations.
Written in 2006; 1,200 words; 4 sources; APA; $ 41.95
Paper Summary:
This paper explains that the continuous quality improvement (CQI) process management approach, which is a spin-off of the Deming/Crosby/Juran total quality management (TQM) approach, is particularly useful for the healthcare industry. The author points out that CQI demands a commitment by the organization to a customer and client-oriented focus. The paper relates that the CQI philosophy underscores the need to dedicate the total organization's involvement in a holistic fashion rather than merely targeting very specific defects.
From the Paper:
"At present, Tulane University uses the FOCUS-PDCA Methodology in its approach to management. This is another process-centered approach, like the early work of Deming, Crosby, and Juran. It stresses questioning why something does not work, much like the scientific method and like CQI. Thus, FOCUS-PDCA Methodology is a kind of root cause analysis to the 'whys' of a process failure. Its approach is complementary to CQI. Its orientation is on how the knowledge of the functioning of a process can be tested, changed and improved."
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