Continuous Quality Improvement (CQI)

Paper Summary:

This paper explains that the continuous quality improvement (CQI) process management approach, which is a spin-off of the Deming/Crosby/Juran total quality management (TQM) approach, is particularly useful for the healthcare industry. The author points out that CQI demands a commitment by the organization to a customer and client-oriented focus. The paper relates that the CQI philosophy underscores the need to dedicate the total organization's involvement in a holistic fashion rather than merely targeting very specific defects.

From the Paper:

"At present, Tulane University uses the FOCUS-PDCA Methodology in its approach to management. This is another process-centered approach, like the early work of Deming, Crosby, and Juran. It stresses questioning why something does not work, much like the scientific method and like CQI. Thus, FOCUS-PDCA Methodology is a kind of root cause analysis to the 'whys' of a process failure. Its approach is complementary to CQI. Its orientation is on how the knowledge of the functioning of a process can be tested, changed and improved."

Sample of Sources Used:

• Barry, Robert, Amy C. Murcko & Clifford E. Brubaker (2002). The Six Sigma Book for Healthcare: Improving Outcomes by Reducing Errors. ASQ Quality Press.
• "Focus." (2006). PowerPoint presentation. Retrieved 8 Sept 2006 at < http://www.rootcauseanalyst.com/focus/ppframe.htm>
• Sullivan, Eleanor & Phillip Decker (2006). Effective Leadership and Management in Nursing. Sixth Edition. New York: Prentice Hall.
• "What is a Process?" (2004) Test Focus. May/June 2004 Feature Article. Retrieved 8 Sept 2006 at http://www.testfocus.co.za/Feature%20articles/Jun2004.htm

More papers on Continuous Quality Improvement (CQI):

• Term Paper # 96100 : "Total Quality Model"
• Descriptive Essay # 140043 : "A Health Center Case Study"
• Research Paper # 26764 : "Performance Management in Human Resource Management"

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