Conflict Resolution

Paper Summary:

This paper discusses conflict resolution, particularly the collaborative style of conflict resolution. The paper discusses how difficult it would be to move an individual from her routine style of handling conflict, to a collaborative style of resolving conflict. It also discusses moving a small group or team to a collaborative style of conflict resolution and discusses the benefits of doing so.

From the Paper:

"Self-awareness of how an individual functions or how a group functions is thus critical to creating an effective conflict management style. Without understanding one's personal bias, not simply in terms of specific issues, but in terms of one's level of comfort with conflict, a habitual shift will never take place. Encouraging an individual or members of the group to take a personal inventory, to see if their style is avoidant, competitive, accommodative, or collaborative, and why, is an excellent way to generate such internal self-dialog, which will then hopefully yield a greater willingness to break bad habits. Self-exploration as to 'how has this style hurt me in the past' may make even a competitive individual realize that shouting loudly does not necessarily yield real and productive change."

Sample of Sources Used:

• "Conflict Resolution: Resolving conflict rationally and effectively." Mindtools.com. 2007. 17 Apr 2007. < http://www.mindtools.com/pages/article/newLDR_81.htm>
• Wilmot, William W. & Joyce L. Hocker. Interpersonal Conflict. 6th ed. New York: McGraw-Hill, 2000.

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