Conflict Management

Paper Summary:

The paper discusses the essence of conflict and how it can be constructive and healthy. The paper looks at conflict management and presents conflict analysis exercises and options for mitigating and/or solving conflicts. The paper discusses negotiation techniques and how to identify obstacles to conflict resolution.

Outline:
Abstract
What is Conflict
The Ingredients of Conflict
Health Conflict
Managing Conflict
Conflict Management Strategies
Conflict Analysis Exercises
Conclusion

From the Paper:

"Components of conflict may come in the form of needs wherein ones need is not the same as others or could not be accommodated hence; feeling disgruntled against those not giving in to the need becomes apparent. A good example would be a teenage kid wanting - or for him "needing" - a new pair of designer jeans and the parents said no because it is too expensive. The teenager will end up resenting his parents because his needs were not given. It is often said that: "Perception is reality" and one's outlook when different from another and each person has strong opinions against each other's perceptions, will turn out into heated argument as to who is right or wrong."

Sample of Sources Used:

• Bright, Ray. (2005, Aug. 30). Conflict resolution strategies: Five logical ways to manage conflict - Leader's guide. [Online] Retrieved Nov. 24, 2007 from The Richardson Co. Training Media database on the Website: http://www.rctm.com//uploads/file-4363.pdf.
• Heys, Andrew. (2002, Dec. 12). Conflict resolution at work: An HRM perspective. [Online] Retrieved Nov. 24, 2007 from the Macquarie Graduate School of Management database on the Website: http://www.mgsm.edu.au/cahrm/articles/AUSTHRarticlefinal.pdf.
• National School Boards Association. (2007). Dealing with conflict. [Online] Retrieved Nov. 24, 2007 from the Website: http://www.nsba.org/sbot/toolkit/Conflict.html.
• Solving conflict. (2004, July 16). [Online] Retrieved Nov. 24, 2007 from the Website: http://www.bowlingmembership.com/PDF/USBC/ConflictResolution.pdf.
• Townsley, Carole A. (2002). Resolving conflict in work teams. [Online] Retrieved Nov. 24, 2007 from The Team Building Directory on the Website: http://www.innovativeteambuilding.co.uk/pages/articles/conflicts.htm

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