Concepts of Total Quality Management

Paper Summary:

The paper discusses the evolution and roots of total quality management (TQM) and explains its basic concepts. The paper presents some TQM success stories from organizations that have used the system to set themselves apart from their competitors and thrive. The paper posits that upon conclusion of the research, the reader will have gained a better understanding and appreciation for TQM.

Outline:
Introduction
Japan- The Birthplace of TQM
Concepts of TQM
TQM Success Stories
Conclusion

From the Paper:

"On December 20, 1993, surrounded by his family, American W. Edwards Deming died in the comfort of his home. While if asked, he would simply list his occupation as Statistical Consultant, looking beyond this drab job classification reveals Deming's brainchild, Total Quality Management or TQM, a system that has revolutionized the way that international business and industry produces goods and services. Beginning in Japan and later spreading across the globe, TQM is a fascinating collection of priceless concepts and amazing success stories."

Sample of Sources Used:

• Antony, Jiju, and David Preece, eds. Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases. London: Routledge, 2002.
• Boardman, Thomas J. "The Statistician Who Changed the World: W. Edwards Deming, 1900-1993." The American Statistician 48.3 (1994): 179+.
• Friesen, Michael E., and James A. Johnson. The Success Paradigm: Creating Organizational Effectiveness through Quality and Strategy. Westport, CT: Quorum Books, 1995.
• Maccoby, Michael. "Productivity with a Human Face. Long Practiced in Japan, the Management Ideas of Edward Deming Are Finally Starting to Catch on Here Too." Washington Monthly Mar. 1991: 55+.
• Miles, Morgan P., Gregory R. Russell, and Danny R. Arnold. "The Quality Orientation: An Emerging Business Philosophy?." Review of Business 17.1 (1995): 7+.

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