Communications Skills in Business

Paper Summary:

The paper looks at three communication areas; verbal, non-verbal and written communications. The paper discusses how interactive feedback is essential for all these communications methods and relates that interactive teaching techniques need to dominate the development of verbal, non-verbal and writing skills. The paper reveals that writing skills are one the most prized and difficult to find from a marketability standpoint by employers.

Outline:
Introduction
Improving Verbal Communication
Non-verbal Communications
Written Communications
Summary

From the Paper:

"It is essential to have an ongoing commitment to continually improve verbal, non-verbal and written communications for anyone pursuing immediate academic objectives, and further, professional objectives in business. The need to have a strongly developed set of verbal, non-verbal and written communications is in many professions just as important if not more important than having technical skills, as business is by nature highly collaborative. The ability to quickly become part of a broader team and contribute to objectives is even more important than knowing more than everyone else. Contributing through collaboration is a skill that continually needs refining and strengthening if a business student will be able to progress into a successful professional career."

Sample of Sources Used:

• Astin, A. W. (1993). What matters in college? Four critical years revisited. SanFrancisco: Jossey-Bass Publishers.
• Dench, S., Perryman, S., & Giles, L. (1998). Employers' perceptions of key skills (Report No. IES-R-349). Sussex Univ., Brighton (England): Inst. for Employment Studies. (ERIC Document Reproduction Service No. ED 420 751)
• Donofrio, H. H. & Davis, K. (1997). Oral communication across discipline: Adding value to academic pursuit and marketability. Paper presented at the Annual Meeting of the Southern States Communication Association, Savannah, GA. (ERIC Document Reproduction Service No. ED 411 553)
• Drake, L. (2001). The Culture-Negotiation Link: Integrative and Distributive Bargaining through Intercultural Communication Lens. Human Communication Research. Volume 27, No. 3., July, 2001. pp. 317 - 349.
• Ekman, P (1984). Expressions and the Nature of Emotion. In K.R. Scherer and P. Ekman. Editors, Approaches to Emotion. Hillsdale, NJ. Pp. 319 - 343.

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