Change Management

Paper Summary:

This paper evaluates the validity and value of five different models or theories of organizational change as they relate to GE Lightings' IT strategies for partner relationship management (PRM), order capture and order management integration projects. The paper also defines, in detail, the human implications of major organizational change and focuses on changes that result from the implementation of new technology.

Table of Contents:
Overview of the DICE Model
Business Process Reengineering
Exploring Lewin's Model
Exploring the Speed of Change Model
Theories E and O of Change
The Implications of GE Lightings' IT Strategies relating to Change Management
Success Factors in managing Change Management
Conclusion

From the Paper:

"Change management defies platitudes on the one hand, and hard measures on the other. It is a social science at best. For change management to occur, leadership must get behind the goals and objectives, and not just give them lip-service but exemplify the new mentality based on the insights they have. The best practices in change management have more to do with describing and fulfilling a vision first and less about the quantification of the steps made, indeed the baby steps made by many companies in changing. The vision and passion of a strong leader will revolutionize their companies over and above any staid and measured strategy. A leaders' passion for change is critical."

Sample of Sources Used:

• Daryl R. Conner (1993) - Managing at the Speed of Change. Villard Books, 1993.
• Davenport (1992) - Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press. October 1992.
• Dyche (2002) - The CRM Handbook. Jill Dyche. Addison-Wesley Pearson Education. ISBN 780201 730623.
• IT Managers Have Become Adept At Cost-Cutting (2004) - From the article of the same name. Computer Weekly Magazine. Page 42. October 26, 2004.
• Managing Change is IT Directors' Toughest Job (2002) - Computer Weekly Magazine. Page 8. June 27, 2002

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