Paper Summary:

This paper discusses a process improvement initiative that can be taken at the Canteen Corporations Canteen Vending Services (CVR). The paper focuses on how CVR's invoicing procedure can be targeted for improvement though the implementation of a total quality management program and in particular, Six Sigma. The specific devices within Six Sigma that are targeted for use are the as-is and the to-be flowcharts as well as the gap analysis.

From the Paper:

"This document discusses a process improvement initiative that can be taken at the Canteen Corporations Canteen Vending Services (CVR). In particular, CVR's invoicing procedure can be targeted for improvement though the implementation of a total quality management program and in particular Six Sigma. The specific devices within Six Sigma that are targeted for use are the as-is and the to-be flowcharts as well as the gap analysis.
"The Canteen Corporation's Canteen Vending Services (CVR) is implementing a..."

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