This paper describes anger and discusses its management in the workplace.
Written in 2007; 2,815 words; 14 sources; APA; $ 83.95
Paper Summary:
This paper explains that anger in the workplace is the aftermath of complaints against the organization and more personal complaints, such as complaints against a co-worker, an immediate supervisor or a subordinate. The author points out that, to avoid problems of anger in the workplace, management must recognize the existence of diversity among its employees and must avoid dominance by individuals and sub-groups. The paper relates that barriers to the prevention of anger are lack of (1) trust, which is portrayed through truthfulness, sincerity and commitment; (2) culturally and personality sensitive leadership and (3) explicit knowledge.
Table of Contents:
Causes and Results of Anger
Destructive Anger
Instrumental Anger
Anger in the Work Place: How to Address Them?
Trust
Leadership
Knowledge
From the Paper:
"Instrumental anger is the exact antithesis of destructive anger. When one demonstrates this form of anger, he and the people around him will have a drastic change of behavior, line of thinking and even physical appearances. However, the change may not always be n a positive side. In the workplace, there are times that the top management may feel angry towards the subordinates because of low productivity, incompetent workers, tardiness of the workforce and the likes. This may cause him to voice out his anger or write a memo which will trigger immediate response from the concerned workers."
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