Paper Summary:

This paper discusses how a mediator can develop as a professional adept at dealing with difficult personalities who find their way into Alternative Dispute Resolution settings. The paper provides a commentary on assumptions to do with ADR, claims to its success, and the nature of ADR proceedings, as compared to timeless matters of human nature and personality. The paper discusses how a skilled mediator appreciates how to work well with difficult people and also is skilled in gaining the attention of parties.

From the Paper:

"Alternative Dispute Resolution (ADR) is increasingly used in Canada and other English-speaking countries to settle a range of private and public sector matters that might otherwise involve court proceedings or formal arbitration. The central feature of parties engaging in a process of mediation can seem ideal in the promise of workable compromises, capitalizing on communication before disputes take on hardened adversarial positions. Proponents of ADR note how parties tend to speak more openly, issues discussed transparently as compared to court proceedings that may..."

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