A Care Management Model

Paper Summary:

The paper explores organizational theorist W.E. Deming's philosophy of management that stresses cooperation rather than competition in the workforce. The paper discusses how Deming's theories are particularly helpful in creating an effective management philosophy of care in a busy healthcare environment, where employees must work together to achieve a common objective of patient care and health improvement and where subverting one another's needs and expectations is counterproductive. The paper explains that the theory places a stress on serving the needs of the health care consumer. The paper applies this theory to Tulane University Hospital's CHF (Congestive Heart Failure) intensive care unit.

From the Paper:

"Deming's management philosophy is defined by what he calls a system of "Profound Knowledge" that appreciates the unique demands of a particular organizational system, stresses the pooling of combined knowledge to create a more responsive organization, forming a holistic theory of organizational knowledge, and finding a balance between different employees' psychological makeups. (Deming, 2000) This is ideal for creating an underlining philosophy of care according to the management model of Continuous Quality Improvement."

Sample of Sources Used:

• "CMSA: Definition." (2006). Case Management Society of America (CMSA). Retrieved29 Sept 2006 at <www.cmsa.org>
• "Continuous Quality Improvement Process." (2006). Sacramento Metropolitan Fire District. Retrieved 29 Sept 2006 at <http://www.smfd.ca.gov/cqi.htm>
• Deming, W.E. (2000). The New Economics for Industry, Government, Education. Second Edition. Cambridge, MA: The MIT Press.
• Gill, Harriet. (Nov 1999). "Case Management Across the Continuum of Care." Mireteck.Retrieved 29 Sept 2006 at <http://www.mitretek.org/gbc/articles/article_1999_11.htm?

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