A research proposal analyzing the impact of website personalization and customization on e-commerce transactions.
Written in 2008; 8,666 words; 133 sources; MLA; $ 182.95
Paper Summary:
This research proposal discusses website personalization and customization and its influence on the segmentation of online markets, specifically in e-commerce transactions. The discussion uses trust as the validation point and it provides a literature review of the topic. The paper proposes and defines a trust-based maturity model as part of its discussion.
Table of Contents:
Synopsis
Literature Review
How the concept of the Trusted Advisor Affects Opt-In Personalization
Defining Shared Values Segmentation As A Foundational Trust Element
Role of Social and Cultural Influences on Values-Based Segmentation
Values-based Segmentation and Personalization Behavior
Trusted Advisors Define Competitive Advantage Through Personalization of Service
Foundation for Personalization's Future: Differentiating and Segmenting on Trust
Trust- and Values-Based Segmentation Strategies and Pricing
Validation of Trust-Based Differentiation
Value Service Architectures and Models and their impact on Personalization: Differentiation through Value Equity
Managing Consumers' Perception of Value and Influencing Behaviors
Putting Trust- and Value-based Differentiation in the Center of Go-To-Market Strategies
Valuing the Customers' Privacy and Intentions in Personalization
Conclusions
Statement of the Problem
Purpose of the Study
Research Model
Research Questions
Hypotheses
Relevance and Significance of the Study
Barriers and Issues of the Study
Methodology
Anticipated Findings
From the Paper:
"Most significant will be the validation and further research of both the Personalization Trust Model and Trust-Based Personalization Maturity Models. The correlation to successively higher levels of personalization relative to the increasing level of trust earned by online content providers and e-commerce companies will also be quantified and shown in the context of this study. The quantification of trust made possible by measuring these dynamics of personalization in light of the two models proposed in this dissertation proposal will significantly increase follow-on research throughout the academic and commercial communities, as trust is the most critical yet most elusive differentiator there is."
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