The Multi-Generational Workforce

Paper Summary:

This paper explains that the literature review illustrates that the expectations of employees differ within the generations in today's workforce and unless managers have a sound knowledge-base of the needs and expectations of the organization's employees, keeping these employees motivated may prove to be difficult. The author relates that Donald Super's work values inventory (WVI) will be used to measure the work values of Gen X and the Millenniums based on 15 sub-scale work values. The paper includes detailed figures, tables, graphs and quotations to illustrate the many difference between these generations.

Table of Contents
Project Introduction
Objective
Introduction
Statement of the Problem
Purpose
Instrument
Questions of the Research
Data Analysis
The Work Values Inventory (WVI)
Literature Review
Background
Different Influences in the Lives and World of Generation X and the Millennial
Generation
Generation X (born 1965-1980)
Generation Y (Why) (Born 1982-2003)
Communication Style Differences
Generation X (1965-1980)
Population by Generation
Education Attainment of Generation X Men and Women
The Diversity of Generation X
Employment Status of Generation X
The Millennial Generation (1981 - Present)
Generalizations about Generations--Categorizations vs. Stereotypes
Workplace Supply and Demand Trends
Needed Changes in the Organization
Creating Structure for Millennials
Six Principles of Millennial Management
Internal Customer Service
Do's and Don't for Companies Hiring Millennials
Work Expectations
Personal Attention
Value
Structure and Detail
Use of Technology
Communication Tools
Listen
Provide Individual Time
Provide Many Details
Praise
Changes Millennials Bring to the Workplace
Events, Values and Motivators - Generation X
Events, Values and Motivators - Millennial Generation
Summary of the Literature Reviewed
Methodology
Data Collection and Analysis
Population
Procedure
Instrument
Scoring the WVI
Reliability and Validity
Work Values Inventory Definitions
Time Frame for Completing of Work Values Inventory

From the Paper:

"The Millennial Generation is causing a stir all the way around as this generation is "difficult to reach and understand". Millennials have gained the attention of all sector of business. Gerarci specifically reports from a retail point of view. While Generation X was one of individuals were "individualistic, untrusting and pessimistic" and in all truth lived in a "parent-centric world" which meant that "marketing to children was really accomplished by marketing to their mom." This has changed with Millennials "born during the longest economic boom in history." This group has gained "tremendous economic power"."

Sample of Sources Used:

• Howe, N; Strauss, W. and Matson, RJ (2000) Millennials Rising. New York: Vintage Books, 2000.
• "Buildings, books, and bytes." Benton Foundation Report 1996 Online available at: http://www.benton.org/publibrary/future-balance/toolkit.pdf
• "Connecting the Generations," (2002) The Leadership Journal. Leadershipjournal.net (www.christianitytoday.com), Spring 2002.
• "Reaching Millennial Kids: 6 things you must know" (nd) (www.21stcenturykidsconnect.org).
• "Understanding generations" (nd) University of North Texas, Society for Human Resource Management Student Newsletter (www.shrm.org).

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