The Impact of Emotional Labor

Paper Summary:

This paper presents a research proposal that discusses the concept of emotional labor and its impact in the workplace. It discusses what components constitute emotional labor and then examines how emotional labor impacts entry to low level positions in organizations. The paper focuses on the impact of emotional labor in the service industry. An annotated bibliography is included with the paper.

Table of Contents:
Part 1
Proposal
Chapter 1
Introduction
Study Background
Rationale for Topic Selection
Aim and Objectives
Chapter 2
Literature Review
Introduction
Chapter 3
Data And Methods
Introduction
Data to Be Utilized
Part II
Annotated Bibliography

From the Paper:

"As the question whether an individual should and/or can leave his/her emotions at the door when he/she walks into their workplace continues to evoke consideration, this researcher purports this subject to merit current consideration. During the proposed research project on the Impact of Emotional Labor on Entry to Low Level Positions in Organizations, this researcher plans to explore how emotional labor impacts entry to low level positions in organizations. Particular attention will be given to the service industry, while emotional impact will be measured in terms of cost to the corporation and the employee."

Sample of Sources Used:

• Berman, J. M. (2004). Industry Output and Employment Projections to 2012: Employment in the Dominant Service-Providing Sector Is Expected to Grow at a Slower Pace Than in the 1992-2002 Period, Thereby Slowing the Projected Growth in Total Employment. Monthly Labor Review, 127(2), 58+. Retrieved December 13, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5006567093
• Bitzer, E. (2006, May). Strategies for Cutting Turnover. Security Management, 50, 88+. Retrieved December 14, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5014891728
• Brown, A. (2006, July/August). The Robotic Economy: Brave New World or a Return to Slavery? Robots Are Proliferating around the World and Are Getting Smarter. the Question for the Future Is, Will We Be in Charge, or Will They?. The Futurist, 40, 50+. Retrieved December 14, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5015930164
• Cocheo, S. (2004). Nicki Brown: At Your Service Starting at the Bottom, the Wilton Bank CEO Carved a Profitable Niche in Suburban Connecticut amid Some of the Giants of Banking. Her Secret? Remembering That Not Everyone Goes for Only Cheap Prices or High Rates. ABA Banking Journal, 96(2), 60+. Retrieved December 13, 2007, from Questia database: http://www.questia.com/PM.qst?a=o&d=5002441772
• The Columbia World of Quotations. (1996). New York: Columbia University Press. Retrieved December 14, 2007, from www.bartleby.com/66/.

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