The Clear Communication

Paper Summary:

This paper is a research proposal to determine whether a communication skills training class (The Clear Communication: Breaking Down the Barriers Program; CCBDB Program) can be used to decrease employees' levels of work stress. The subjects are 30 males and 30 females who volunteered from a large local organization. The study examines differences due to participants' ages, gender or number of years working for the company. It looks at how the study uses a pretest-posttest, matched groups design and how pretest stress scores will determine assignment to either the experimental or treatment group. It examines how subjects will be post-tested for stress at two weeks and four weeks following the experimental group's exposure to the treatment program.

From the Paper:

"Research reports poor communication to be a factor related to occupational or job stress. Poor communication can include a lack of communication or a lack of the right kind of communication at the right time (Timm & Peterson, 1992). Communication between managers and subordinates has been shown to cause job stress. Communication messages are not clear and concise and are therefore misunderstood. Studies recommend that improved communication skills would result in job stress reduction (Flett & Briggs, 1992; Miller, 1991; Beehr, 1990). Empirical research is needed to ascertain if job training to improve communication skills would lower job stress."

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